McDonald's Reviews Summary

Staff Service

Pros:

• "Friendly staff who worked as quickly as possible."
• "The woman who served me my food was lovely."
• "Everyone who works at this maccies deserves a raise!"
• "Staff were friendly and welcoming."
• "Very polite and helpful, fast and efficient, and always welcoming smile 😃 on our long journey."
• "The staff are coping well with the large numbers of orders they were getting."
• "Very friendly staff."

Cons:

• "None of the staff looked happy to be there."
• "Person serving food after a long wait was rude and ignorant slamming down all customer orders before shouting their number."
• "Service was extremely slow then when I got to eat my big Mac there was a burger missing off of it staff members too busy talking about what they are up to over the weekend rather than get the work done correctly."
• "Dreadful service. Only one person packing orders slow as slow."
• "Most of staff look either lost or joyless."
• "The staff is rude and don't care about the customers."
• "Very bad experience... employees were talking among themselves didn't really care about customers at all."

Cleanliness

Pros:

• "Clean and tidy with friendly staff 👌"
• "It was very quiet but immaculate."
• "The seating area was clean, in large part thanks to customers for tidying up after themselves."
• "Clean, plenty of kiosk screens to order from, lots of waiting room, warm fresh food."
• "The place itself was clean and the workers were lovely."
• "The restaurant lobby was sparkling clean and the food itself was fresh."
• "The service was quick, the food was fresh and the tables were clean."

Cons:

• "The restaurant was filthy. Every table was dirty, food and rubbish on everyone."
• "EATING AREA FILTHY."
• "Floors were terrible. Food and rubbish thrown on them.. dirty marks footprints.. Lights have dust hanging off them! Fly's everywhere.."
• "Not a single table was clean, and they had no customers so didn’t really have an excuse for it."
• "ALL public areas are dirty."
• "Tables were dirty and on average the wait time is about 45 mins."
• "The eating area was a disgrace."

Food Quality

Pros:

• "Food good as always 😋."
• "The food was hot and well presented."
• "The hash browns were golden and delicious."
• "Food was lovely and satisfied us all."
• "The food was nice."
• "Food was to the expected standard."
• "Clean, plenty of kiosk screens to order from, lots of waiting room, warm fresh food."

Cons:

• "Was so looking forward to a nice cold Vanilla Milkshake. Sadly I got back to the car to discover a cup of warm vanilla milk."
• "The food wasn't made very well. Chips overcooked, burgers half made."
• "Food was pretty cold."
• "The food served was not warm."
• "Probably the worst Burger I have ever had."
• "Cheese burger and fries virtually cold, waste receptical for used trays and food packaging overflowing."
• "When the food eventually arrived the fries were cold and the burger was just warm and not good."

Order Accuracy

Pros:

• "Tried out the 'order ahead' capability of the App... Result - customised meals ready to collect with virtually zero waiting."
• "Our order was correctly made and brought out faster than we thought considering the rush."
• "Food came fairly quickly and the staff were reasonably helpful and friendly."
• "Used the app to place the order as I walked in the door, it was waiting for me by the time I got out of the toilet no one else in que though, but was still hot and fresh."