McDonald's Reviews Summary

Service Speed

Pros:

• "Drive through prior to 8am on a friday morning would expect to be busy and truthfully lots of cars passing through but service was quick, order was correct, food was hot, staff were friendly and cheerful."
• "Service was quick, especially for lunch time. Order was correct."
• "Quickest Maccies I've ever been too in my LIFE 🤩😍🤩 you ALL deserve some sorta raise pumping out the food SO fast!!!"
• "We called in at lunch time and it was so busy...we were amazed how quickly our meals came and they were pipping hot."
• "Just a quick drive thru in the middle of the night for me, staff in so many chains are grumpy and not interested on the night shifts.. different here.. Served by the lovely Becca, looked like she was doing around 3 different job roles!! with a smile on her face."
• "Served very quickly, clean and friendly."
• "I say this every time about Mackies I used the drive through it was quick food was hot."

Cons:

• "Every time I have had to wait for my order after ordering from the drive-through, the food has been very cold."
• "However it was the burgers and fries that were the cooler side of warm, cold by time we were 1/2 way though."
• "In spite of it being nearly empty it took an age to get served by the surly staff, who were far more interested in talking to each other than dealing with customers."
• "Since the introduction of Uber foods, the service time has got worse."
• "The table service was a little slower but this was probably due to the server looking for our table."
• "Terrible service ordered a double cheese burger and medium fries sat on first seat by counter.was waiting for my number to be called out never was went off screen."
• "The day staff are fine. But the nighttime are just so slow."

Staff Attitude

Pros:

• "Fast food place it's nice and clean staff are polite and there's a car park and drive-through."
• "Staff were the most helpful, cheerful and friendliest i have ever encountered in a McDonalds."
• "The staff appear to work well with how busy they are, non stop rush of people wanting mcdonalds."
• "Polite and helpful members of staff There are self service kiosks to order the items you require or you can wait in the queue to place your order at the counter with a member of staff."
• "What lovely staff. Drove thru and only wanted a cup of Tea... staff were chatty and very pleasant."
• "Really glad we can now sit in to eat again, staff very friendly & helpful."
• "I’ve been to this particular McDonald’s a few times now... She works SO hard and so friendly and welcoming."

Cons:

• "Cashier very rude no welcoming smile threw order on counter had to ask for milk and sugar wasn't offered messed two orders up no customer service what so ever."
• "Service was poor lady at counter needs retraining, no ips skills, very rude."
• "However staff can sometimes be unpleasant and unapproachable."
• "Terrible service... a team member with fake eyelashes and a bun in her hair was so aggressive towards me when i asked for help with the digital menu."
• "One member of staff however, I believe her name is Sandra had a right go at my son because he accidentally knocked some of the paper condiment cups on the floor."
• "Rude and horrible staff!!! We ordered our meals without pickes. My burger had a pickes on, so my boyfriend went to ask for a remake as I wouldn't eat it, I can't stand those pickes."
• "Really bad customer service."

Food Quality

Pros:

• "The grub was great missed it so much nice to see everyone enjoying themselves relaxed safe pleased to see each other after such a long time."
• "Breakfast was nice they could make the breakfast service longer say 11 a lot of people missed it."
• "Food was cooked fresh and tasty."
• "The food was great, served quickly and all nice and hot."
• "Good quality McDonalds. Visited a number of times when the office fancies takeaway."
• "The breakfast menu as a whole stands out for its variety, catering to a range of tastes and preferences."
• "Never misses, this restaurant. BANGIN scran."

Cons:

• "Burgers cold and slapped together chips also cold."
• "Food comes out cold or barely warm the fries are like KFC fries."
• "Tried the McSpicy today. The spice was there but the chicken fillet was so dry, way too crispy plus a little on the thin side."
• "The fried they gave us were old because they weren't crispy just bland and the burger was too."
• "Cold chips, cold wrap...some of my chips were raw."
• "Chips cold, had to have a replacement burger due to bap having mould growth on top edges."
• "Yuck, Yuck, Yuck. Extremely disappointed in the food and drinks I’ve just brought from here."

Cleanliness

Pros:

• "The restaurant is very clean."
• "Not the most spacious of McDonald's I've visited and sat in to eat but well equipped, plenty of seating, struggle for space if you use a high chair for a little one especially if you sit close to the windows close to the toilets but clean, tidy and very helpful friendly staff."
• "I have used this branch for years and have always been pleased with service and quality of food. Inside and outside the restaurant are kept clean and tidy."
• "The ladies that keep the place litter free and tables are always clean so thumbs up on that."
• "Nice, tidy and well presented branch of McDonald's, the service was quick when I arrived around 2pm."
• "A favourite haunt for shoppers and cinema gooers, this branch is clean and staff friendly and attentive."
• "Good quality McDonalds. Visited a number of times when the office fancies takeaway."

Cons:

• "The seating area could do with cleaning food debris on tables and floors."
• "The seating area could do with cleaning food debris on tables and floors we arrived at 10.15 and it wasn't that busy."
• "This place is always full of teens hanging around can be very intimidating for some people very small place for where it is."
• "Dirty place with food leftovers on the seats and table itself!"
• "Not to the best. The food is as expected however the restaurant was a bit messy and need a clean."
• "Sad world where service inside in person is bad near non-existent because delivery and drive-thru are taken higher priority feel like a burden a waste of space going into McDonald's these days..."
• "Terrible service. Three times I asked the drink choices with a happy meal before I got some sort of response."