Address: 54 High St, Chelmsford, CM1 1DH, United Kingdom
Phone: +441245260777
Rating: 4.8
based on 150 reviews.
Customer Service
Pros:
"Spoke with Saffron today, she was so helpful not only advising me on hair products but taking the time to write down the instructions for me."
"Thank you to Skylor for an amazing party experience session for my daughter, Faith, and her friend."
"Staff are informative, friendly and absolutely gorgeous human beings."
"Theo in tills was super chatty and bubbly and overall amazing energy."
"We spent a fantastic hour in the store this afternoon, with Charlotte going above and beyond to help my youngest make decisions about both beauty and shower/bath products."
"Always so sweet, went in today and all staff were so lovely to talk to! spoke to a girl name Rachael and she really helped us with everything we needed!"
"Thank you so much to the Lush team, they’re always so friendly and helpful."
Cons:
"Not helpful, went in the other day, looked around, wasn't asked for any help at all yet other people were. Staff picked and chose who to assist and who not too."
"However, upon arriving home and eating them alongside some chips, I found to my dismay that it wasn't meat but in fact SOAP. Absolutely disgracefully to mislead and trick me into eating bathing soaps!!"
"I Grew my hair for about a year and a half and wanted a ‘trim’ just to tidy it up a bit and the ‘qualified’ stylist cut 6 months of hair off, thoroughly disappointed."
Store Atmosphere
Pros:
"Lush is wonderful as always. The staff here were helpful and sweet. It's not the biggest lush but still has a good array of all your favourite things 💙"
"What more could you want from a shop? It smells lovely, the displays are ascetically pleasing and easy to navigate, and the staff are friendly."
"Apart from this shop looking and smelling amazing, the staff are incredibly friendly and helpful too."
"There is always the joke that you can smell this shop before you can see it! I absolutely love lush and I could not rate it any higher than I already do."
"Love shopping in this store !! Love the vibe , ethics and products ❤️"
"The shop is always busy and has an energy about it."
"A treasure trove for quality items spanning from soothing soaps and hair essentials to unique fragrances and creams."
Cons:
"The only thing is the store could do with being in a slightly bigger store to meet the ever increasing demand for all things lush!"
"I’ve only ever really used their bath bombs as I find the rest of the hair and skin care quite overwhelming."
"Just a gentle heads-up on the glittery bath bombs – delightful but potentially scratchy on your bathtub."
Product Quality
Pros:
"I am now using wig and it’s amazing."
"I really love the oil face cleanser and moisturiser."
"I bought a massage bar for my back which is excellent and they gave me a free gift and flowers."
"Absolutely love Lush!! Their products are awesome and work so well, very impressed."
"I always love visiting Lush & their bath bombs are the best, so see you again soon."
"My three girls were absolutely delighted at being able to try a bath bomb and especially with their personalised shower gel testers."
"Best place to go for beauty products especially if you are unsure what to get for your particular skin. Staff are super friendly and helpful."
Cons:
"This 'butchers' shop is NOT what it seems. They had some free samples in this shop which i took with exceeding gratitude."
Staff Knowledge & Helpfulness
Pros:
"Beth was a fount of knowledge and helpful advice about some complicated hair-care enquiries!"
"I always have a good experience here but especially yesterday with Madina's help. She spent time showing me how all the face scrubs work, knew so much about all the products."
"My husband and I popped into the Chelmsford branch and Madina was an absolute treasure. Her bubbly personality is quite infectious and she was extremely knowledgeable."
"Bill was amazingly helpful and offered personal suggestions for what skincare would be the best for me."
"Had such a wonderful visit to Lush, was served by the lovely Meadow who was super helpful and talked me through the Henna products!"
"Today my boyfriend and I had such a wonderful experience in Lush Chelmsford. A wonderful woman named Madina helped me find just the right product for my sensitive skin."
"I had no idea that Lush had a range for afro but she talked through every part of the range with recommendations and kindly gave samples to try."
Cons:
"is there an email ID for this store? I came as a tourist and picked up some stuffs but they seem to have missed one of the item while packing in bag and I realised only after coming back home that the product is missing in the bag."
Events & Parties
Pros:
"The boys and girls had such fun making bath bombs and playing games."
"We held our daughter’s birthday party in store, and Luna and Sophie did an absolutely brilliant job of keeping our group of excited girls engaged and entertained - thank you both!"
"My daughter had her party at lush and her and her friends had a wonderful time."
"Had an absolutely amazing hen do with the lovely girls who work at lush. They made the day so special for the bride and were so incredibly friendly."
"LUSH Chelmsford. Had a party here for my 9 yr old and what a perfect evening."
"Absolutely brilliant time celebrating my daughters 13th birthday with her close friends. Staff were fun, engaging and knowledgeable."
"Had a birthday party here and it was really good. The people running the party exceeded our expectations - they were so welcoming and kind."
Cons:
"My daughter and her friend had a birthday party at Lush this evening - hosted by George and it was absolutely amazing!!! The children had such a wonderful time and I highly recommend to everyone."