Jekyll & Hyde Reviews Summary

Ambiance & Atmosphere

Pros:

• "Very cosy in the winter with multiple fireplaces/log burners and a lovely garden at the back in the spring/summer."
• "It's got a nice, homey atmosphere."
• "The pub is nice, toilets clean and the garden excellent."
• "Whole place is very tidy, tables are set and the environment is quaint and old fashioned."
• "A good surprise when we entered still felt like a traditional pub with a lot so original features."
• "Interior decor is really nice, modern, but also traditional of a good English country pub."
• "The cozy ambiance, meticulous attention to detail, and ample space make it an ideal spot for gathering with friends, family, or colleagues."

Cons:

• "The garden had some nice tables but was quite dirty with napkins on the floor and missing and dirty cushions."
• "The only downside is for the children as there is very little to do inside."
• "If you're looking for a pub with a welcoming atmosphere, this isn't the one for you."
• "No atmosphere. Told we had to sit at the front of the pub even though the whole pub was empty."
• "It was also very cold (I almost had to rely on my parker)."
• "All this and it was rather expensive and didn't even mention we had to help ourselves to knives folks and that it was not table service."
• "Refused to seat my friends and I for Lunch despite there clearly being free tables... 'because we weren't locals'."

Service

Pros:

• "Such professional and friendly staff, very helpful."
• "Our wait person was brilliant and very obliging."
• "Service was prompt and excellent."
• "Very welcoming and attentive staff."
• "The staff are lovely and the food was just amazing!"
• "Service was prompt and extremely polite."
• "Staff and service was excellent."

Cons:

• "Service pretty bad."
• "The staff seemed stressed and unwelcoming."
• "the service was terrible staff to go on a customer service course manager needs to learn how to speak to his customers he was rude."
• "Service slow, food badly cooked and below average, children's meal was too tough and consequently inedible, staff didn't seem to care."
• "The staff were slow and miserable."
• "Service was also very slow, restaurant not busy but seemed to be a lack of staff."
• "The service was average - the waiting staff were mostly inexperienced teens lacking enthusiasm."

Food Quality

Pros:

• "Fabulous food and cocktails."
• "The chicken wings were nice."
• "We have eaten at the Jekyll and Hyde on several occasions and have never been disappointed."
• "The food was outstanding, the Greek salad in particular was delicious!"
• "Really good food choices, the best of all cuisine, great fish and chips, just as great Thai green curry."
• "The cheesecake was the best I've ever had."
• "The food that we have tried was cooked to perfection."

Cons:

• "Food? In one word? Rubbish!"
• "Steak was hard, vegetable far too raw, chips cold and sogged."
• "Paid over £100 for 3 cold roast dinners which isn't even that big with 3 drinks and 2 desserts not really worth it."
• "The roast that arrived was lukewarm with thin slices of meat & soggy vegetables."
• "Roast was inedible, I’ve never sent a meal back in my entire life but the cheek to charge £18 for what looked like last weeks vegetables, frozen potatoes and thinly sliced beef is astounding."
• "My main course of fish and chips, I felt the fish was not fresh, and had been a frozen battered fish in the fryer."
• "Seeing huge dogs sitting on the customer chairs and putting their paws on the table is very unhygienic."