Address: Penarth Rd, Cardiff, CF11 8UT, United Kingdom
Phone: +442920341582
Rating: 4.8
based on 174 reviews.
Customer Service
Pros:
"Fantastic service from the team especially Amy who was brilliant from the initial phone call right through to the sale of the Jaguar f type."
"Mike was extremely helpful as was all the Team BuyandGoCars that provided a professional honest process to buy."
"Amy and Adrian were very helpful in the purchase of my new car."
"Customer service is off the scale."
"Thank you guys for being honest and professional, it is appreciated."
"Absolutely amazing service from Sev, Rosie and lovely Bella."
"The customer service I received from Sev and Rosie was excellent!"
Cons:
"AVOID Made a deal on one of their cars... Long story short the deal didn't go through. Bad business ethic."
"I do not recommend this company to do any Business worst company i ever wanted to use !!!!!!"
"They are now trying to Resell again, would highly advise not to buy from them!"
"Trade and standards has been contacted and will be taking it further!! Please be careful when buying a car from these!"
"Avoid at all costs. Horrible experience! A very dishonest dealership, be sure to expect no customer service after driving the car away."
"We've found Buy&Go Cars to be very deceitful and unprofessional in their whole approach."
"They have lied and made out there is nothing wrong with the car and they deleted all evidence while doing a diagnostic test so they didn't have to give a full refund."
Car Quality and Condition
Pros:
"The cars are prepared to amazing standard."
"The car I bought was priced very competitively and definitely value for money."
"The car I bought was in great condition at a great price."
"The car is be prepared to sale with very good condition."
"The car we bought from them is IMMACULATE looks brand new a 'Ford C-Max' and perfect for our needs."
"Picked up my BMW today and was exactly what it said on the tin."
"I am so happy with my Mercedes E350 D AMG!"
Cons:
"The car was unroadworthy. Silly things were wrong but more concerning was that the rear shocks were dangerously corroded."
"Drove 200 miles to see a Range Rover which turned out to have an air suspension fault... then informed there was an admin fee of £99."
"Bought a focus from this dealer on finance biggest mistake ever last year have had nothing but trouble with it started with a badly repaired fuel pump."
"Bought a bmw couple of months ago and we had nothing but problems with countless engine problems where I nearly crashed twice."
"Had a car for just over 3 months and has engine problems. If you try to email them, they won’t even reply!!!!"
"The car had a few scratches on the door side, and I was told to bring the car back later in the week and this would be rectified."
"Offers to was to take £900 off price for my car because one tyres have to be replaced and rear brake and pads hmmm in Bin done is New all ready!!!!!"
Buying Experience
Pros:
"Feeling relaxed I found my perfect car a Honda Civic 2.2 diesel took it for a drive, bought it and went!"
"It was most expensive though easiest and stress-free purchase I have ever done!"
"We viewed the car on the Wednesday and by the Saturday we were cruising home in it, it was literally that quick!"
"The finance options were very competitive which saved us from having to shop around."
"No trying to sell extra warranties or service plans just a decent business selling decent cars at fantastic prices."
"The buying experience was very, very easy."
"The transaction was so easy and I felt confident in buying from them."
Cons:
"Biggest mistake ever made was walking into this dealership."
"Highly would advise to stay away!!"
"they took over two hours out of my day today!!!!"
After Sales and Support
Pros:
"After a few weeks I had a problem with my gearbox linkage and I spoke to Mr. Afsar about the matter. My garage was authorised to carry out the work and I was reimbursed the full repair cost within two days."
"The after sales has been spot on also, we found a small mark under a rear window that we hadn’t spotted when initially viewing the car and fairdoos to Martin he had it booked in within a day to get this sorted."
"We did have a fault with the sensor on the car, spoke to Rosie who was always quick to respond, Rosie booked the car into the garage who ordered the part and fitted the new sensor with no charge to myself."
"A hub cap was missing from one of the wheels to which Rosie promised she'd sort and true to her word the very next day I received a call to say the new cap was in and it was fitted later that afternoon."
"The after sales service was also excellent; we had to get the air conditioning re-gassed which they sorted for us no problems at all."
"Nothing is too much trouble as I had squeaking coming from my brakes and I also noticed a whistling noise too after only owning the car a few days, they got their mechanic to look at it right away and returned it the very next day work completed and a smooth running car."
"All what I have reported within my warranty period has been swiftly repaired, replaced/ rectified."
Cons:
"They are now trying to Resell again, would highly advise not to buy from them!"
"Trade and standards has been contacted and will be taking it further!! Please be careful when buying a car from these!"
"Avoid at all costs. Horrible experience! A very dishonest dealership, be sure to expect no customer service after driving the car away."
"We've found Buy&Go Cars to be very deceitful and unprofessional in their whole approach."
"They have lied and made out there is nothing wrong with the car and they deleted all evidence while doing a diagnostic test so they didn't have to give a full refund."
"Had a car for just over 3 months and has engine problems. If you try to email them, they won’t even reply!!!!"