McDonald's Reviews Summary

Service

Pros:

• "The staff are always friendly and ready to help, the customer service is also amazing."
• "The staff were friendly and had a smile."
• "Staffs are friendly and helpful."
• "The staff are polite and helpful."
• "The delivery to the table is quite fast and the staff is very friendly."
• "Staff very promptly and professional."
• "Excellent staff: helpful and friendly!"

Cons:

• "Also to add insult to injury the people working the drive through genuinely have zero people skills and couldn't even manage to look at me or thank me for my custom."
• "Staff are very aggressive and unhelpful."
• "The lady who we picked up our order was very rude and inpatient towards my 14 year old son."
• "Service is so slow! 25 minutes for mayo chicken.. when i asked how long do I need yo wsit for my burger,,, they told me in a rude way: as long as u have to."
• "Absolutely diabolical service."
• "Manager was incredibly rude not only to me but also his staff."
• "Reception staff is very rude."

Food Quality

Pros:

• "The food is fine and warm at point of buying."
• "The food was tasty."
• "Food was fresh and hot."
• "Everything was cooked exceptionally despite how busy it always is."
• "A solid McDonald's with delicious dipping sauces."
• "Food always arrives hot and usually fresh."
• "The food was good and fresh and hot."

Cons:

• "Ordered breakfast through the drive thru for my son and I... being a diabetic and needing to eat I just took the drink and drove home as I wasn’t in the mood for their incompetence."
• "The food was so cold and did not taste right at all very poor quality."
• "When busy they cut down the frying time on the fries. Half cooked and disgusting."
• "The food taste so weird and bad…have had McDonald all over the world and loved it - this was so bad I had to throw away the burgers."
• "Food cold and dry."
• "Cold chips, luke warm burger without the cheese I paid extra for, nuggets were spongee and not crisp."
• "Food turned up freezing cold and stale."

Cleanliness & Facilities

Pros:

• "Big, clean."
• "Clean store with toilets and multiple self-serve kiosks."
• "Spacious and clean place."
• "Very clean an there is a sanitizing stand when you walk in."
• "Super clean restaurant."
• "Looks clean and spacious inside."
• "Is one of the best McDonald's I've ever been in my whole life. Very clean nice decor, good style."

Cons:

• "We saw the tables cleared but certainly not sanitised properly."
• "The floor was very wet and difficult to walk... the toilet was filthy, wet toilet floor and no toilet roll."
• "Toilets tiny and in need of a thorough clean and maintenance."
• "Also cleaning spray and dirty clothes within eating area within children's reach."
• "The restaurant has recently been shut down after a reported mouse infestation."
• "Blatant drug dealing was happening in the restaurant."
• "The manager was so rude the place is dirty, need to change the manager soon."

Order Accuracy & Delivery

Pros:

• "This is probably one of the premier McD locations in London."
• "It has its own large car park at the back (limited time parking) for customers."
• "Love the fact that you can order on a large screen app and then either have your food brought to the table or collect when it's ready."
• "They also handed out paper crowns, flags and balloons to the children in the restaurant and were very friendly and kind."
• "The kids interactive screens are actually working!"
• "Great Customer Service the moment you walk in from the Lobby Hostess."
• "They always greeted me, thanked me for coming and wish me a good day and I never waited too long through the drive thru."

Cons:

• "Second order placed via Just East. Second time missing Apple Pie."
• "I've twice found that items were missing from my order."
• "Order a takeaway vs Uber. The food arrived cold with 3 items missing."
• "It's unbelievable but the last four following online orders were missing one item."
• "Never turned up so ordered Papa John's instead."
• "Regularly miss items from order whether its via delivery or click and serve."
• "I order from uber eats and this McDonalds always gets the order wrong."