KFC Brixton - Brixton Road Reviews Summary

Service

Pros:

• "The workers were quite helpful though."
• "Staff are quick and amazing there."
• "The front of the house staff quite efficient."
• "Quick, efficient service by friendly, knowledgeable staff."
• "Staff always seem friendly, which is surprising given how busy it is all the time."
• "The staff were all so friendly to myself and children. And so helpful."
• "Especially a blond hair male worker who was very helpful and tried to clean things."

Cons:

• "Food was cold and the service was the worst I've ever experienced."
• "Rude service from a member of staff who obviously don't want to be at work forgot our drinks didn't provide us with wet wipes or tissue."
• "Dreadfully slow service."
• "Poor customer service, the scanner was not working and massive queue."
• "Customer service was appalling, staff were rude and I felt ignored."
• "Appalling slow service, in 10 minutes 3 orders have come out."
• "The staff struggle to speak English."

Cleanliness

Pros:

• "Was pleasantly surprised at the cleanliness of all areas."
• "It's a beautiful well maintained family park with kids play area, lovely plants/flowers."

Cons:

• "I don't think I have ever seen a more filthy eating establishment."
• "dirtiest place I have ever seen as a restaurant."
• "What a dirty, filthy place. No toilet roll, no running water in the toilets and no dryer."
• "Floor and tables dirty with lots of visible food and drink spillage."
• "Someone did a caca on all the toilets it was spread like butter."
• "It doesn't feel dirty, but it doesn't feel clean either."
• "The person who was in charge look horrible doesn’t look like manager Look very dirty."

Food Quality

Pros:

• "When we finally got food it was as ordered."
• "The only plus is that our food was great."
• "The food (popcorn chicken snack box) was on point especially the fries."
• "Typical KFC food..chips not as good as MacDs..but their spicy chicken is better!"
• "2 stars because the zinger burgers are delish."

Cons:

• "Absolutely ridiculous waiting 25mins for a snacking flaming wrap."
• "Worst KFC I’ve ever been to. Constantly runs out of salt so the chips are pretty bland."
• "They gave me the wrong order for the million time."
• "I’ve literally never been served a correct order here."
• "It took ages and ages.....chicken tasteless, the chips were warm and limp and the Pepsi was warm with no ice."
• "The chicken served was almost cold; lukewarm at best."
• "The food was not good at all. Tasted worse than the usual chicken shops."

Atmosphere

Pros:

• "We ended up eating in because of the atmosphere. Will defo be returning to this kfc."

Cons:

• "Not pleasant to sit in as we were harassed by 4 different people whilst we ate asking for change or bits if our food."
• "The presence of beggars and people consuming alcohol inside the restaurant creates a negative atmosphere and disrupts the dining experience for customers."
• "Rude and truculent staff goes hand in hand with a corner in Brixton notorious for beggers, drug pushers and abusers."
• "Stayed in Brixton for a couple days in our visit to London, red a couple articles on this specific KFC about the violence on site and didn't really think it would be a problem."

Management

Pros:

• "The only good thing was the doorman. Very courteous and helpful opening the door."

Cons:

• "Utterly useless management team. No communication for a simple request, even to the point of being ignored whilst in store."
• "Managers need to be looked into and disciplined and staff need more training that incompetent managers are not giving."
• "Management really need to sort this out."
• "The colleague Ann-Marie is the rudest worker I've ever met in a kfc."
• "The only KFC in the entire world that served me a burnt bun on their zinger burger."
• "Awful service, the team member that served me was not at all interested in any technical issues that I had with the kiosk."
• "Rude manager. Ridiculous services and such a racist place I have ever been."