Chicos Reviews Summary

Food Quality

Pros:

• "The smash burger was not only delicious but also a great value for money."
• "The Nashville burger is really, really good."
• "The patty was cooked perfectly, juicy and full of flavor."
• "The loaded smash fries were the better one this time round."
• "The food was amazing, especially the smash burger and wings."

Cons:

• "The cheeseburger was really cold, that was a disappointment."
• "The loaded fries, not a fan of the sauce and the cheese combining."
• "The burger lacked a bit of flavour in the meat and wasn't that hot."
• "The smash burger was way too salty."
• "The chicken in the Nashville burger was undercooked."

Service Experience

Pros:

• "The staff were very friendly and they are very welcoming."
• "Service was really good, friendly staff...deco is really nice."
• "Staff were friendly and it was semi-busy."
• "Always love the smashed burger at Chicos, but decided to go for the Loaded Smash Fries...this was the better one this time round. Staff were friendly and it's was semi busy."
• "Service was on point too."

Cons:

• "Staff undertrained – no value for customer service and lack communication skills."
• "Could tell some of them were new and the experience was not great because of that."
• "Waited about 20/30 mins for take out."
• "Ordered two meals after waiting 30mins even though it wasn't busy the burgers were stone cold."
• "Had to wait over one hour for the food. Concept of time and customer experience is not a concept that they are familiar with."

Ambience and Cleanliness

Pros:

• "The atmosphere was pleasant."
• "I was really impressed with the cleanliness of the facilities."
• "Really good atmosphere and service."
• "Aesthetics and vibes very nice, manager was accommodating and friendly."
• "Nice casual place for food."

Cons:

• "Wasn't a fan of the music being played."
• "No visible food hygiene scoring at the restaurant."
• "It’s more like a local neighborhood venue, definitely not central London standards."
• "The restaurant is very clean and the service is very nice."
• "The place felt warm and welcoming. Due to being opening time it wasn't busy."

Price and Value

Pros:

• "What impressed me the most was the reasonable price for the quality of food you receive."
• "The prices were reasonable."
• "Genuinely the most underrated place in terms of food and price."
• "Price was very low in comparison to the food quality which was very high."
• "The food is reasonably priced and it did get busy."

Cons:

• "I wish I never had made that order. Delivery from hell."
• "Felt the meal was just a little bit on the pricier end for what they offer."
• "The burgers are nice but very overpriced and quite small."
• "If your paying more than £10 for a burger it has to be on point."
• "Overpriced for the quality of food."