KFC East Ham - High Street North Reviews Summary

Customer Service

Pros:

• "Normally order from this branch and their service is amazing."
• "Having recently enjoyed this restaurant, I can safely say that it was a very positive experience. The store was clean and the zinger burger I had was top notch."
• "Food was really good. Service was really fast and nice. I got my meal just after 1 minute of ordering."
• "Whenever I come to this KFC, the service is always so super. Also, the food is very fresh & delicious."
• "The staff is very nice and friendly and the service is very good."
• "KFC team are amazing! Very friendly staff, they provide excellent customer service."
• "Food was great, the whole office particularly noted the chips were fantastic. Chicken was moist and breadcrumbs crispy."

Cons:

• "Very bad customer service, 11-07-2023 doesn’t allow us to eat in during the working hours."
• "Worst service. Went few times. Each time, We waited for 45mins to 1hr."
• "There is a short heighted lady staff, maybe she is from Sri Lanka, she is very rude towards customers."
• "Disgusting service never seen such chaotic disaster in my whole life of 5 decades in the UK."
• "Never go this KFC again cold food I'm sick with this KFC food stuff are very rude very poor management public do not orders in KFC and make your self sick for months."
• "Very rude. Sloppy service. Don't have all the food available."
• "Seriously, one of the worst KFC branch around. I cannot believe how rude and unprofessional some staff are at this branch."

Cleanliness

Pros:

• "Clean place and professional well trained staff."
• "We were sitting in nice clean restaurant, lovely music playing and staff smiling, very nice service and tasty food."
• "Update: I have noticed the place has got much cleaner when compared to my last visit."

Cons:

• "Stay away from the toilets it’s a plague!!"
• "General cleanliness of restaurant was poor and the restaurant seemed darker than other stores I've been to."
• "Plus the place is dirty from the tables to the floors."
• "Dirty inside and staff unhelpful."
• "The restaurant was also dirty and had a strange smell."
• "Toilets even though only accessible to customers on request are not cleans."
• "extremely slow service! Tables are all dirty. Toilet is out of service."

Food Quality

Pros:

• "The zinger burger I had was top notch."
• "Food was really good."
• "The food is very fresh & delicious."
• "Popcorn chicken kids meal 10/10 - Usually kids meals at other places are a 1 bitesize, this was the right amount and very tasty."
• "Food was good but customer service below average."
• "Food was great, the whole office particularly noted the chips were fantastic. Chicken was moist and breadcrumbs crispy."
• "Kfc is one of the cafe u can find anywhere in uk. It has great taste."

Cons:

• "Chicken Wings bucket 20pcs £5.99: Quantity was fulfilling sufficient for 2-3 person but taste was not good..no spice at all."
• "Honestly it was soft and sickly."
• "Food was blah and reminded us why we don't eat KFC."
• "The teriyaki burger was horrendous! If you love your life do not order this."
• "The chicken pieces were so dry and hard, it felt like I was having a 3-day-old chicken."
• "Food quality was poor. Chicken pieces and wings were too much salty. Oil quantity in fries was extra."
• "Don’t eat here it gave me food poisoning my family warned me they had the same experience but I gave the shop the benefit of the doubt and I’ve been ill for a week."

Staff Behavior

Pros:

• "Even I tried ordering from KIOSK but wasn't able to order so one of the member of front house helped me out."
• "The employees were quite friendly."
• "I was so embarrassed because of my fault the staff member had to clean the floor and I just going to apologize to the staff member but the staff member not only politely told to 'IT WAS OKAY' but they even provided me with another drink even if it was my fault."
• "The waiter was too kind; she apologized promptly for one of our meal items that was taking longer than expected and offered to bring it to our table when it was ready."
• "Whole team is very helpful and cooperative, I am sure your team is the best in the town, cheers and best wishes for whole team."
• "I would like to give a big thanks to KFC east ham team. Specially Varun, who is a star, always gives outstanding service, very charming and efficient."
• "friendly staff and fast service."

Cons:

• "There is a short heighted lady staff, maybe she is from Sri Lanka, she is very rude towards customers."
• "Very rude. Sloppy service. Don't have all the food available."
• "Really rude staff no customer service, they don't have all food items."
• "Highly disappointed with the behaviour of lady working there, it’s such a disrespectful behaviour when comes from a female staff to another female without any logical reason."
• "Useless staff at the East Ham branch, they don't listen to what you want, don't seem to understand."
• "They always always always get your order wrong, and the guy who gives you your food just doesn't care about anything in the whole world is actually funny."
• "Staffs are not responding and we need to beg to get our items."

Order Accuracy

Pros:

• "Food was really good. Service was really fast and nice. I got my meal just after 1 minute of ordering."
• "Whenever I come to this KFC, the service is always so super. Also, the food is very fresh & delicious."
• "Food was great, the whole office particularly noted the chips were fantastic. Chicken was moist and breadcrumbs crispy."