McDonald's Reviews Summary

Customer Service

Pros:

• "The staff seem friendly though considering."
• "Staff too, were pleasant and helpful."
• "The young man serving me did a good job and listened."
• "The hard working staff are almost always helpful & friendly."
• "In fact, all of the staff I've dealt with have been surprising pleasant for a place that never closes."
• "I found Rezwan to be extremely helpful and understanding and an excellent advocate for good customer service."
• "The staff are incredibly friendly and Happy to solve any issues straight away."

Cons:

• "Not usually amazing but today Keya i think was her name offer the worst cuatomer service."
• "Whoever is working there on nights should be fired."
• "The management said nothing to the staff who were more interested in talking to each other than the customer."
• "Staff was rude. An employee took my order while chatting to another colleague so I had to repeat my order thrice."
• "The service of the staff is worst... Especially Miss. SAL WA (McDonald's Staff in Walworth), She is very harsh towards customers."
• "Staff clueless / unproductive / undertrained."
• "The staff were rude and slow to deliver."

Food Quality

Pros:

• "Food was hot and tasty, I had a chicken burger, chips and a apple pie, everything was cooked to Macdonald's requirements."
• "its heavenly, the food is divine."
• "The McPlant burger was a standout item, and it was great to see McDonald's offering a plant-based burger option."
• "The fried items, such as the French fries and chicken nuggets, were cooked to perfection and tasted just as good as I remembered from my childhood visits to McDonald's."
• "The McSpicy burger had a satisfying kick to it that was balanced out by the creamy sauce."
• "The Chicken Big Mac burger was also delicious, with juicy chicken and the signature Big Mac sauce."
• "Cheap and easy, I’ve taken to picking up the beyond meat version of the Big Mac, it’s very tasty and has got me hooked on fast food once more."

Cons:

• "Asked the staff if the mc crispy was spicy because i can not do spicy food. He said no its not spicy and told me the mc spicy crispy is the spicy one. Well im telling you staff that the mc crispy is very spicy i could only eat a bite."
• "We order some food, they haven't send all the order, when we started eating, we found big piece of blue plastic inside the burger."
• "The chicken from the burger mayo was raw and smelt like rotten and the chips had like a earthy flavour, not pleasant at all."
• "food completely cold."
• "The Filet-O-Fish was cold and the chocolate milkshake was liquid."
• "The fries and my big macs were also cold."
• "The fries were soggy and limp. The burger meat tough, the bread roll dry."

Cleanliness

Pros:

• "We ordered via just eat. The food was warm and came on time."
• "Plenty of clean and tidy seating area helps redeem this restaurant."
• "The restaurant was clean and well-maintained."
• "Clean store."
• "The toilet is surprisingly clean."
• "Very good a keeping the floors clean especially with the amount of builders that come in from the huge construction site near by."
• "Lots of cleaning being done back of house."

Cons:

• "The place is disgustingly dirty, starting from the tables, floor, wc, kitchen!"
• "Tables weren’t cleaned in a long time, spilled food all over it."
• "Absolutely disgusting! Tables and floors absolutely grimy and the place in general stinks funny like burned fat mixed with pee."
• "Dirty people, dirty restaurant hairs in all our food. Absolutely disgusting."
• "Tables filthy and floor covered in grease."
• "There isn't space to seat and relax eating inside without people being on top of you watching for handbags, very dodgy looking people around, no plugs to charge a mobile phone if needs to, tables very dirty and no staff cleaning anything, floor full of food."
• "The place just looks dirty even when they clean it."

Service Efficiency

Pros:

• "Speedy service but very over priced due to location."
• "When it's busy there are more than enough staff to help."
• "I must have ordered from this branch at least 50 or so times and they have never made a mistake with my order (and I make biiiiig orders) and they're normally quite quick too, even during peak times."
• "But staff were friendly food arrived quickly and correct.as per our order."
• "Service was pretty prompt and food was as expected from a McDonald’s."
• "Open 24 hours and staffed by a friendly team."
• "Staff plough through at a reasonable rate."

Cons:

• "Always slow service on weekend nights, which is obviously going to be their busiest time."
• "The large queue took 23 minutes to dissipate."
• "Always slow service on weekend nights, which is obviously going to be their busiest time."
• "Slowest place iv ever been, maybe if the staff didnt look so miserable and actually smile it might help, 25 mins waiting to get my food and be served with only 4 ppl in front of me it's just ridiculous."
• "The queuing system is terrible."
• "Very slow customer service."
• "No digital ordering screens, have to order from the till which they leave you standing in a line at for ages."