Halfords Autocentre Rayleigh Reviews Summary

Customer Service

Pros:

• "The staff at Halfords Rayliegh Weir were incredible. Professional from the start and extremely polite and helpful."
• "Customer service was excellent I have used this store a few times now and always been good."
• "Call centre lady was very helpful & found the battery I needed for my car & had them put it aside for me."
• "Great customer service from friendly and professional staff. Repairs done and was promptly called."
• "The staff are always helpful and explain every problem when there is one. Being female this is often helpful."
• "A great Service Autocentre at Halfords with knowledgeable technicians that are always looking out for your best interest."
• "All the staff were great with the social distancing and very helpful! All the staff I dealt with were very professional and polite."
• "First class service had a bike rack fitted on the roof of the car, clean tidy job very nice fitter explained all the details."

Cons:

• "Very poor customer service, I bought a new motor bike for that I have visited this shop for accessories, like cameras, gloves, Bluetooth headphones etc. I can't find anything on the shelves."
• "Very disappointed with the service I received today. It took almost 5 hours to replace 4 tyres."
• "Staff can be more customer focused, attentive & interested in what needs I required let alone the other customers."
• "Scammed me by not carrying out a service on my car. Received no compensation for my time wasted."
• "What a very difficult firm Halfords shops and autocentre's are to deal with unskilled staff and long delays in answering telephone."
• "Staff not so helpful things advertised on the website has been available in store but when you get there is not and the staff don't seem to be bothered."
• "Surely the purpose of 'click and collect' is to be able to walk in and out under 5 minutes. Not have to go and pick it yourself."
• "Actually zero stars, My car had to be moved from this garage by my warranty company as the work they wanted to carry out would have cost me thousands of pounds."

Quality of Work

Pros:

• "Matthew from the auto centre was excellent taking a look at the car & fixing a couple of the issues there & then was amazing."
• "Really happy with their service and happy to recommend them. Thanks so much."
• "I was impressed by the careful, methodical and thorough way the mechanic conducted his investigation."
• "Professional service, from the mechanics and the reception staff. Going above and beyond, the mechanic offered advice on maintaining my car."
• "Great service. Took around 1h20. No waiting area currently due to Covid regulations."
• "Had a free MOT done, thanks to a promotion of theirs earlier in the year. They were friendly and courteous."
• "The bike section is full of what I needed, with the guys were on hand to help with any information I needed."
• "First class service had a bike rack fitted on the roof of the car, clean tidy job very nice fitter explained all the details."

Cons:

• "Shoddy workmanship on a clutch replacement that then caused the car to break down completely!"
• "When picked up my car it was waving all over the road and traction control light kept coming on. Not sure what they have done but they definitely haven't done any wheel alignment."
• "They failed my mot on some aspects that were totally OK. I went to two other independent garages who both said the reported fail issue should not have been an issue."
• "Needed a replacement part for my dashcam. The gentleman on service gave me a Number to ring which I did. I received a replacement the next day. Great service."
• "Went in for a deep dpf clean, after 90 minutes car was ready to pickup, drove for 15 minutes and the dpf light came on."
• "Surely the purpose of 'click and collect' is to be able to walk in and out under 5 minutes. Not have to go and pick it yourself because the shop worker can't understand there's a difference between Stainless Steel and Mild Steel."
• "I was quoted £280 for work to be done that realistically only cost £30 to replace. Apparently the mechanics notes were misinterpreted...?"
• "Went in for a sparkplug, gave them the details and rather than tell me they didn't have it in stock they just sold me an incorrect one."