Halfords Autocentre Crawley Reviews Summary

Customer Service

Pros:

• "The Customer Service team have been prompt in dealing with this matter being co-operative and helpful."
• "Staff were very friendly and professional and made me feel valued as a customer."
• "The team at Halfords Crawley were fantastic."
• "Very good customer service as well!"
• "Scott and D in reception are amazing."
• "Very helpful service from Dima, who was very good at explaining what they had done."
• "I’ve always found the staff at Halford Autocentre really helpful and friendly, and I’ve never felt as though I was being talked down to, like I have at other garages."

Cons:

• "It's been one week but no one have contacted me yet."
• "Tried for 3 days to call the store to rearrange but no-one ever answered."
• "They could not have cared less. No apology. Really rude. Go elsewhere!"
• "Although the staff are not rude or anything like that. They aren’t particularly friendly either. They are just professional neutral."
• "Somewhat frustratingly, I noticed that phones were left to ring if two halfords employees were talking, they made no attempt to break off and speak to the potential customer."
• "Booked ONLINE on 3rd July 2019 at 9:20 AM. Took my car to Crawley Autocentre Halfords at 9:15AM. They could NOT find my booking."
• "You don’t know who to trust the web that shows available to book appointments or the person who works there who says no appointments available until the next 2 weeks."

Pricing and Charges

Pros:

• "Had about 5 or 6 MOT's here. All at a very good price and unlike some other garages, not once did I get the impression they were 'exaggerating' anything to try and get a repair that wasn't needed."
• "Good prices, can also book online which is a bonus too!"
• "Got a discount from the AA membership as well."
• "Went to a local mechanic who said discs were fine and charged me £177 rather than £721. Saved myself nearly £550."
• "Put car in for a free brake check, fully expecting work to be done and a bill to be paid. Instead I was told my brakes were good for a few thousand miles. No charge!"
• "Great Trye replacement service, booked appointment online and they were the cheapest quote by far."
• "Only place I'd recommend for brakes! Superb deal which is a no brainer!"

Cons:

• "They quoted me £196 to get my brake pads and discs changed for 2 wheels. Absolute joke."
• "Failed my dad's car due to bald tyres, all of which were legal. The front tyres were almost new but they wanted to sell him tyres and included an over the top quote with the failure notice."
• "I got charged an extra £30 as the leak was not found and so they re-gassed it so that it could leak out and they would then see dye from the gas to find the leak."
• "Scums, prior to the MOT I've had the car checked and they decided to fail me and said that my tyres had cuts, quoting me £120 for fitting two budget tyres."
• "They quoted me an extortionate amount to have my front tyres replaced."
• "Poor attention to detail, charging me again for the next appointment intended to correct the error, the error remains."
• "Their labor cost is a bit pricy, but that is what you expect from a garage."

Quality of Service

Pros:

• "Efficient and did a good job."
• "Thank you so much to them. It was greatly appreciated, and it proves that there are people out there that think of others."
• "I got a major service done from here today. Garett the manager here couldn't have been more helpful, transparent and friendly about it all."
• "Great service competitive pricing a well run dealership and a credit to the Halfords brand."
• "My car had two front tyres replaced & that was absolutely perfect..as always."
• "Excellent customer service and quality work, I cant recommend them enough."
• "Never disappointed with my local Halfords autocentre. The staff are friendly, helpful and great with advice about how to keep my car at its best."