Address: station industrial estate, 11/12 Oxford Rd, Wokingham RG41 2YQ, United Kingdom
Phone: +441189776716
Rating: 4.3
based on 124 reviews.
Customer Service
Pros:
"Lisa provided excellent customer care."
"The staff I deal with are friendly and efficient."
"I was very happy with the service that was provided by Jazz and his team."
"Staff are very polite and helpful."
"Super friendly staff who sorted and fixed my car."
"Friendly and professional team."
"Customer service at reception was the best I have had in a garage."
Cons:
"I would give 0 stars if I could."
"Would stay clear from this bunch of lies and thieves. Disgusting service and would not recommend!"
"Awful customer experience. Completely felt like I was being taken for a ride and when asked for a detailed explanation of the problem was dismissed for asking questions."
"I have been ill treated by customer service assistant Chris."
"Moreover the lady in reception was so rude."
"The guy at the reception was also quite impatient and borderline rude."
"Awful, incompetent and untrained staff who are liars at the best!"
Booking and Convenience
Pros:
"Making a booking at a time that suited me was simple."
"Easy to book online."
"Booked online night before turned up friendly greeting, then 1 and half hours later got a call to say all done."
"Booked online for a diagnostic and repair."
"Easy online booking, keep updated via text."
"Booking online was quick."
"Booking online was also very easy and straightforward."
Cons:
"I havent got confirmation email from halfords after i booked my appointment online."
"Need to update my review as although my car was kindly repaired after being fitted with a leaking battery, the replacement battery also failed."
"Booked car into get handbrake release cable replaced, to only receive a phone call 30 mins after dropping off the car, they are unable to do the work."
"Booked online only to be told when I got there that they were too busy and that their online booking service is not efficient."
"I told Chris that i havent received confirmation email and he said he dont know what happens with online appointments."
"Last January, I took my car to this Autocentre. It failed its MOT, but they said they would fix it, but would have to order the part. I would have to wait for a call when the part arrived three days later. No call."
"The initial administration/organisation was terrible and made me regret booking with Halfords."
Value for Money
Pros:
"MOTs which are competitively priced."
"Their prices were also beaten by local garages for work on tyres and brakes."
"They also offer good value for money and my car was fixed effectively and in a good time frame."
"The price was very reasonable (excellent price with discount for service and MOT booked together)."
"Good tyres. Good price."
"Very good service and I paid the price I had expected."
"Reasonably priced compared to the dealer."
Cons:
"We were given a bill of £1200 - part of this was 4 new tyres."
"Just left slightly disappointed I had to pay £20 extra per tyre initially."
"I paid well over £500 odd quid... I don't think it's value for money what do ever."
"These guys tried to charge me about £1000 for a number of things that apparently needed to be changed."
"Went to pay and was told £440 for some midrange tyres which caught me off guard."
"Very very very baaadd. charged lots of money for rubbish job."
"Will definitely look elsewhere in future as I don't think it's value for money what do ever."
Quality of Work
Pros:
"I use Halfords every year for annual service and MOT and I am always Impressed."
"I certainly recommend them highly."
"Excellent service and great staff."
"Excellent customer service and car repairs."
"Work was both arranged and completed within one hour of test."
"The service from Halfords Auto in Wokingham is brilliant and very transparent."
"Using their experience they recognised the fault and were able to resolve my issue quickly."
Cons:
"Their work has been fairly good but they're very poor at calling back with information about my car and I had to chase them up a number of times."
"I have left the van for tyre replacement and after I took it, I have realized that my rear camera was damaged and its holder was broken."
"They caused damage to my car and then lied and said this damage was already there when they received the car."
"I sent my car for major servicing... when the car came back, there was smoke coming out of car bonnet."
"They failed the MOT and gave me a quote of 375£ to fix and pass the MOT."
"Took my perfectly running car in for a service 8 weeks ago nearly and it died the following day."
"DO NOT GO HERE THEIR WORK IS POOR AND THEY LIE!!!!"