Halfords Autocentre Wokingham Reviews Summary

Customer Service

Pros:

• "Lisa provided excellent customer care."
• "The staff I deal with are friendly and efficient."
• "I was very happy with the service that was provided by Jazz and his team."
• "Staff are very polite and helpful."
• "Super friendly staff who sorted and fixed my car."
• "Friendly and professional team."
• "Customer service at reception was the best I have had in a garage."

Cons:

• "I would give 0 stars if I could."
• "Would stay clear from this bunch of lies and thieves. Disgusting service and would not recommend!"
• "Awful customer experience. Completely felt like I was being taken for a ride and when asked for a detailed explanation of the problem was dismissed for asking questions."
• "I have been ill treated by customer service assistant Chris."
• "Moreover the lady in reception was so rude."
• "The guy at the reception was also quite impatient and borderline rude."
• "Awful, incompetent and untrained staff who are liars at the best!"

Booking and Convenience

Pros:

• "Making a booking at a time that suited me was simple."
• "Easy to book online."
• "Booked online night before turned up friendly greeting, then 1 and half hours later got a call to say all done."
• "Booked online for a diagnostic and repair."
• "Easy online booking, keep updated via text."
• "Booking online was quick."
• "Booking online was also very easy and straightforward."

Cons:

• "I havent got confirmation email from halfords after i booked my appointment online."
• "Need to update my review as although my car was kindly repaired after being fitted with a leaking battery, the replacement battery also failed."
• "Booked car into get handbrake release cable replaced, to only receive a phone call 30 mins after dropping off the car, they are unable to do the work."
• "Booked online only to be told when I got there that they were too busy and that their online booking service is not efficient."
• "I told Chris that i havent received confirmation email and he said he dont know what happens with online appointments."
• "Last January, I took my car to this Autocentre. It failed its MOT, but they said they would fix it, but would have to order the part. I would have to wait for a call when the part arrived three days later. No call."
• "The initial administration/organisation was terrible and made me regret booking with Halfords."

Value for Money

Pros:

• "MOTs which are competitively priced."
• "Their prices were also beaten by local garages for work on tyres and brakes."
• "They also offer good value for money and my car was fixed effectively and in a good time frame."
• "The price was very reasonable (excellent price with discount for service and MOT booked together)."
• "Good tyres. Good price."
• "Very good service and I paid the price I had expected."
• "Reasonably priced compared to the dealer."

Cons:

• "We were given a bill of £1200 - part of this was 4 new tyres."
• "Just left slightly disappointed I had to pay £20 extra per tyre initially."
• "I paid well over £500 odd quid... I don't think it's value for money what do ever."
• "These guys tried to charge me about £1000 for a number of things that apparently needed to be changed."
• "Went to pay and was told £440 for some midrange tyres which caught me off guard."
• "Very very very baaadd. charged lots of money for rubbish job."
• "Will definitely look elsewhere in future as I don't think it's value for money what do ever."

Quality of Work

Pros:

• "I use Halfords every year for annual service and MOT and I am always Impressed."
• "I certainly recommend them highly."
• "Excellent service and great staff."
• "Excellent customer service and car repairs."
• "Work was both arranged and completed within one hour of test."
• "The service from Halfords Auto in Wokingham is brilliant and very transparent."
• "Using their experience they recognised the fault and were able to resolve my issue quickly."

Cons:

• "Their work has been fairly good but they're very poor at calling back with information about my car and I had to chase them up a number of times."
• "I have left the van for tyre replacement and after I took it, I have realized that my rear camera was damaged and its holder was broken."
• "They caused damage to my car and then lied and said this damage was already there when they received the car."
• "I sent my car for major servicing... when the car came back, there was smoke coming out of car bonnet."
• "They failed the MOT and gave me a quote of 375£ to fix and pass the MOT."
• "Took my perfectly running car in for a service 8 weeks ago nearly and it died the following day."
• "DO NOT GO HERE THEIR WORK IS POOR AND THEY LIE!!!!"