Address: 2 Newport Rd, Coventry, CV6 4BQ, United Kingdom
Phone: +442476662288
Rating: 4.7
based on 182 reviews.
Customer Service
Pros:
"Fantastic service from the whole team at Autohaus."
"Really pleased with the work Darren did on my car!"
"Darren went out his way to help me with an alignment issue on my BMW."
"Darren has got excellent customer service and really cares about his customers' needs."
"Professional, Quick Speedy service, had a brake ware warning sign on my Mercedes, the team at Autohaus managed to check and resolve the issue while I waited."
"The service provided at Autohaus is second to none. They are extremely friendly, helpful and honest in their work."
"Fantastic service, being a new driver with my first car i had an oil leak. My car was dropped off early and was fixed and ready for collection swiftly and professionally."
"Autohaus came recommended to me by a friend I had heard of them and looked at their reviews but thought they only serviced German cars."
Cons:
"Since the change of ownership standards have slipped here. Noticed a real downturn in interest and customer service."
"If the option to zero star was available I would have....Went to this company as they appeared to be professionals! How wrong was I!!"
"Do not use took my x5 to them for reprogramming they had for 3 days, did Nothing told me I had brought wrong part so I took to bmw they programmed the part and told me it was the right part so auto haus lied to me and charged me for doing nothing."
Quality of Workmanship
Pros:
"I had major service work and a known issue rectified which was picked up on the diagnostic."
"Their diagnostics and fixing of my car was speedy and they’ve done a brilliant job with my car, for a good price too."
"A great experience. No one loves paying for car repairs but these guys were more reasonable than the main dealer, faster and more pleasant!"
"An excellent job done at a very reasonable price on my 2002 Morgan's annual service and mot."
"I’ve just had brake pads and disc replaced all around on Mercedes C-class 2017 and I can only say I’ve never had a better experience in a garage."
"Went to Autohaus with a rattle from the engine on a 1series 48,000mile car, they diagnosed as a Cam chain problem and kept the car to make sure there was no danger of further engine damage."
"Just had a full service and have to say I’m more than happy with the service I had and with the price half what a main would have cost me."
"Had a service done there not too long back and also a few dents and scrapes on the car also removed."
Cons:
"They have misdiagnosed our car causing us around £750 in costs. The issue has not been resolved. Moreover, we came back home with more issues than we came with."
"Had BMW E92 for what appears to be oil leak from under valve cover. They did their job of replacing the cover, though they have damaged radiator during repair."
"The worst garage so far. Came with one issue, left with many minus a few hundered £ ... They misdignosed our car, haven't fixed the issue and left us with a few additional ones."
Pricing and Transparency
Pros:
"A great option if you don’t want to deal with the main dealer but want that same level of expertise (for a more reasonable rate too)."
"They managed to fix the problem same day and at a much better price than the dealership."
"The work as is good if not better than main dealers and you also get individual advice and attention."
"All for a very reasonable price…it drives like a dream now :-)"
"They regularly kept in touch, provided detailed feedback on issues and faults as well as reasonable solutions."
"I was kept informed, the staff were polite, professional and I received excellent service."
"Professional, Quick Speedy service, had a brake ware warning sign on my Mercedes, the team at Autohaus managed to check and resolve the issue while I waited."
Cons:
"Claim to be much cheaper than main dealer but quoted £175 + vat (£205) for engine oil service (X1 60 plate). BMW dealer is £129 inc VAT or £184 incl vat with microfilter."
"All in all, paid same amount of money as if I would have gone to dealership (labour cost is similar to dealership labour cost), but received car back with different issues then before bringing it to the service."