Address: 51 Broadwater St W, Worthing, BN14 9BY, United Kingdom
Phone: +441903212323
Rating: 4.4
based on 119 reviews.
Customer Service
Pros:
"His professionalism, customer service skills and the way in which he interacts with the customers was second to none."
"Service was fantastic, no pressure sales for an advisory I needed."
"The staff were amazing and although the car failed it’s MOT, they tried their best to resolve the issue for me."
"Especially the guy in the office I believe his name is Mark, helped me a lot, he advised in the best way possible."
"Excellent Customer Service from team in Shoreham, fully explained what needed doing to my car before carrying out work."
"Staff where friendly and professional."
"Really knowledgeable staff with great customer service."
Cons:
"Service from reception was absolutely diabolical. Poor quality of communication and lacked experienced staff."
"Very poor service, unprofessional staff... after week i notice that when you drive 70 miles an hour, steering wheel badly shaking."
"Reception came over as very arrogant I definitely won't return."
"Avoid at all costs. Darren and Bret have left and they were always professional and polite. New management now and its terrible."
"A member of staff James was very aggressive with me having just asked questions."
"When I asked the assistant manager at Worthing why they had re gassed he was aggressive and rude."
"The customer service I’ve just received was appalling to the point I walked out."
Quality of Work
Pros:
"I have Halfords Autocenter in Worthing do it and they have done an excellent job."
"Completed the window regulator replacement very quickly at a very reasonable price."
"Fantastic staff, friendly carried out the work quickly and professionally."
"After another Halfords botched my tyre change balancing these guys kindly squeezed me in over Christmas and sorted the problem out no probs and charged work back to the other Halfords, so rightly cost me nothing."
"Halfords offered a free car health check which was completed professionally and most efficiently."
"Excellent service, they had the tyres others didn't have (Goodyear Eagle F1 Asymetric 3 (not 2) for a BMW 435 M-sport convertible."
"Full explanation of how they had fixed it and the price was a third of previous quotes."
Cons:
"Everything I go to this place I come away angry. The ONLY reason for using them is that they are open on Sundays. If it's not an emergency go somewhere else."
"PLEASE PLEASE DO NOT TAKE ANY VEHICLE HERE UNLESS YOU WANT TO BE RIPPED OFF!"
"Took my car down to Halfords as I had noticed an unusual whining noise coming from somewhere... low and behold it's a knackered alternator! Please don't believe everything Halfords say!"
"The worse mechanics i have ever come across.. Not only do they make your car worse than it was before it went in... THEY FORGET TO APPLY THE PARTS TO FIX IT!!!"
"Could barely be more incompetent. Car in for simple puncture repair which I was told would take 30mins. Went back after an hour and car not touched."
"Went in for brakes to be changed guys and girls there were great, when I left there another issue arose... yeah ok not going back there."
"Came in for a free exhaust check, nothing to be found even though it was noisy, 2 days later another garage found a fairly good size spit in the centre pipe."
Value for Money
Pros:
"Completed the window regulator replacement very quickly at a very reasonable price."
"Even got a £10 gift voucher for their retail shop."
"Halfords 'full service' included more than Audi's did and cost less than HALF THE PRICE!!!"
"Ordered a couple of Pilot 3's for my car, paid for online. An hour later was rung to be told they had none in stock available. Great! I thought.... here we go, going to be charged double for different tyres. Nope, was offered replacements of a better spec for free. Fantastic, not expected!"
"Replacement Battery fitted quickly and cost me less than the last one I bought!"
"I have insurance on my AA membership which means I can get my car fixed for an excess of 35 pounds up to 5 times a year in Halfords Autocenter they look at the problem and tell you if is covered under your policy."
"The team were good in that they didn't charge for some items."
Cons:
"Booked online, for a free air con diagnostics they just went ahead and re gassed apparently that is a chargeable part of the 'free check'."
"Went in for £25 tyre repair & ended up with £350 for 4 new tyres."
"Service and MOT... turned into four days without car, misinformation, being informed at 4.30pm of problems with parts that were needed but had not been remembered... turned into £1800.00 bill!!!"
"Quoted £600!!!!"
"Absolutely disgusted with HALFRAUDS for trying to take advantage of a single woman."
"They presented me with a service report stating my front brake discs are worn and need replacement, the quote was £750!"
"Received a bill for over £700 for mandatory and £200 for advisory repairs."
Professionalism
Pros:
"His professionalism, customer service skills and the way in which he interacts with the customers was second to none."
"Fantastic staff, friendly carried out the work quickly and professionally."
"Excellent Customer Service from team in Shoreham, fully explained what needed doing to my car before carrying out work."
"Staff where friendly and professional."
"Really knowledgeable staff with great customer service."
"Excellent service from Brett here. Always goes over and beyond your typical garage."
"The guys that work here are amazing! I drove in without an appointment worried about my engine coolant and they checked it over for me and topped it up free of charge."
Cons:
"Service from reception was absolutely diabolical. Poor quality of communication and lacked experienced staff."
"Very poor service, unprofessional staff... after week i notice that when you drive 70 miles an hour, steering wheel badly shaking."
"Reception came over as very arrogant I definitely won't return."
"Avoid at all costs. Darren and Bret have left and they were always professional and polite. New management now and its terrible."
"A member of staff James was very aggressive with me having just asked questions."
"When I asked the assistant manager at Worthing why they had re gassed he was aggressive and rude."
"The customer service I’ve just received was appalling to the point I walked out."