KCS of Surrey Reviews Summary

Customer Service

Pros:

• "Our experience with Nick was absolutely first-class; he could not have been more helpful and professional both during the evaluation/purchase and on the follow-up."
• "Louis Roche was incredibly helpful- he found us our perfect car after I gave the exact spec that we were looking for."
• "Great customer experience from start to finish."
• "Really nice business. Professional, courteous, no messing around."
• "We cannot recommend KCS highly enough."
• "After care is amazing he is still in contact after 2 weeks to make sure everything is all right."
• "We found KCS to be extremely professional people to deal with, the whole experience purchasing a car from them was a pleasure."

Cons:

• "Really poor experience. Good selection of cars priced competitively, however, that's where it ends. The aftersales is shocking."
• "How it ever got a new MOT is beyond me as the front driver’s side tyre has a lump half the size of an egg on it."
• "Personally, there is no more of a pdi than a basic one you don't pay for."
• "Great talker but no care and not honest, terrible management and no after care."
• "Your service is shocking."
• "Rude staff. Unprofessional."
• "Stay clear and do not trust Chris Hayre the sales person or the management, extreme caution."

Vehicle Quality

Pros:

• "The car was ready and waiting for a test drive when we arrived."
• "The car is in excellent condition."
• "Picked up my Mini Clubman a couple of weeks ago and I love it."
• "Bought a BMW recently and dealt with Lewis Nye who was really friendly and knowledgeable."
• "The car looked to be in great shape, only a couple of very minor scratches in the doors - very good condition for a used car."
• "I’ve owned the car for several days, so appreciate it’s not been long enough to know of any potential issues - but everything has worked perfectly so far and I’m confident I’ve been sold a good car."
• "The car was presented in excellent condition."

Cons:

• "There is a prestige/premium vehicle check package, good in some ways but a simple thing was not checked and it was very visible."
• "It appears the brakes front and back were all fully worn out to the lowest point and we had to spend nearly £750 replacing them all."
• "Went to look at a mini convertible. Was full mould."
• "Purchased a Used BMW only 20K miles, and within weeks had lights flashing, no oil in engine and had to return it."
• "The so called 'premium preparation package' was a joke."
• "Poor show, seems like vehicle defects where masked at Point of Sale."
• "Within 4 days the car was back at the garage due to a knocking noise."

Value and Pricing

Pros:

• "KCS took care of them both without hesitation."
• "Organised the finance using their user friendly online platform."
• "KCS of Surrey due to their great service and top quality cars."
• "Recently brought a car from these guys and couldn't recommend them enough. No pressure from them, just great service, Knowledgeable and friendly."
• "Additionally the car was very competitively priced."
• "Having searched online for prices, they are very competitive as all their cars are priced to sell."
• "The car selection is very large and often updated."

Cons:

• "Just paid £18000 for a car and they have the cheek to charge me for a key that never existed."
• "And on top of it and the worst thing they try to sell you unnecessary warranty that other dealerships offer free."
• "I bought a £17,000 car from them in April, Chris up sold what he said was the amazing/ top of the line extra cover for the car in case of repairs of failures... the company who provided that cover would not pay for anything as said the car was sold like this to me!"
• "Its fair to say these guys have a good selection of vehicles and they are OK to deal with - what they don't tell you is that the price you see advertised is not the price you pay!"
• "Chancers! They charged me an extra £800 for a warranty that should have been included in the price."
• "Poor show, seems like vehicle defects where masked at Point of Sale."
• "Went to look at a mini convertible. Was full mould. No warranty offered."

Staff and Communication

Pros:

• "With his Excellent service, he explained and showed me everything there is to this car."
• "We dealt with Lewis Nye, who was very professional in every way and informative."
• "Lewis was amazing throughout the entire buying experience."
• "Adam was all the above and more, I felt so happy and satisfied with his honest approach that I took the car home the same day."
• "The communication from Amar in KCS was top notch."
• "Chris was very helpful and very patient."
• "Darren went out of his way to make us feel comfortable and had patience as we asked many questions."

Cons:

• "First they tried to guess. I explained I need concrete information if I'm going to buy a 20k car and asked them to find out."
• "Lesson learned. Would not recommend on this basis."
• "I spoke to Chris the phone, emailed his management and they said they could pay for anything as the car was ok when they sold it."
• "In addition to that, unfortunately communication is poor."
• "Don’t recommend!!! Please before you buy check car specifications don’t try KCS of Surrey."
• "I sent one email with a list of questions - got a half-arsed response to some questions with inaccurate information."
• "Arrogant salesman who 'boasted' that he used to work for Audi, asked for a deposit before a test drive."