Sandwell Car Sales Ltd Reviews Summary

Customer Service

Pros:

• "The communication from them has been brilliant and we are thrilled with the car."
• "Sham the guy who sold me the car was really helpful and kept me in the loop throughout the whole process."
• "Customer service was amazing! Sham kept contact throughout the whole process, provided fast responses, advice and support!"
• "Sham answered all questions through WhatsApp almost immediately and was extremely helpful and friendly."
• "Every questioned asked was never too much trouble for these guys."
• "Sham and all the team were so friendly and welcoming, you were made to feel like friends not customers."
• "Good bunch of guys and fab customer service from start to finish - thanks to all at Sandwell Car Sales."

Cons:

• "They were difficult to deal with the entire time."
• "Even though the car was under warranty at the time they still tried to make me pay for repairs."
• "Would advise anyone looking for a car to look elsewhere."
• "Stay well clear if you value your time and money."
• "Didn't want to know me after the sale."
• "No assistance from Sandwell at all. Terrible mess with no solution - avoid at all costs!"
• "Avoid at all costs. Selling damage repaired vehicles and claiming not aware."

Car Quality

Pros:

• "If anything, I was surprised that the car was even better in real life than it was on pictures and ad."
• "Car was in great condition and had excellent feedback from Audi on the condition of the car."
• "The car was immaculate inside and out and exactly as described."
• "Bought a Bmw 6 series 10 months ago and can honestly say has been faultless since purchase and love it as much as the day i purchased it."
• "The car was in immaculate condition and very happy with level of service."
• "Cars are maintained, cleaned and presented to a high quality when sold."
• "I am really happy with my car! I would definitely recommend this company!"

Cons:

• "Sold me a car that had previously been in a crash, and had been hidden."
• "A5 purchased found out engine has stripped out and put back together with wrong components all front end and wings have been replaced and showing signs of gearbox failure."
• "Bought a low mileage BMW in July 2022 and I’ve since had severe issues with the car."
• "Had nothing but trouble with this car from the beginning."
• "Bought a low mileage X6 in seemingly great condition. 18 months later catastrophic engine failure meant a bill of £19,500, more than I paid for the car."
• "Sold me a car that had previously been in a crash, and had been hidden, if they had done a service and MOT like they said this would have been noticed, ended up having to get the engine replaced to fix it."

Sales Experience

Pros:

• "Why have i never found this place before. Went to look at a car no pressure from Sham & rest of the guys nothing was a problem."
• "Thank you so much for an easy transaction and for our new Car which is fab!!!!!"
• "This could have gone horribly wrong for us but Sham turned something negative into beyond positive."
• "He knows his cars are priced very competitively, he knows they are some of the best spec’d ones on the market."
• "No pressure sales approach and Zak and the other guys were genuine and sound."
• "They have a great selection of cars and did not feel pushy in the slightest."
• "The sales men were very professional and helped me pick a car at ease, which best suited my needs."

Cons:

• "They wanted me to agree to buy the car (as well as the price) before I could test drive it. Was not happy as they had agreed for me to drive it over the phone."
• "Do not deal with this garage, they deal with you well on the phone then have you drive 5hrs to complete deal only for them to knock more money of your car and point out non existing faults total chancers and a waste of fuel and a hotel bill."