"Very friendly, helpful, informative and professional car dealer."
"From the moment I called up to speak to Chris to when I came in to test drive the car, the communication was excellent."
"They made the whole process easy and straight forward, from start to finish it was fantastic."
"Fantastic service received from Sam and the team at Kiteley Motors."
"I highly recommend Kiteley Motors. Sam and Stuart made buying a car an enjoyable experience."
"Drove my GTI home grinning like an idiot! Definitely recommend these guys."
"This is how a dealer should be run....👍👍👍"
"Great service from these guys at Kiteley motors!"
Cons:
"Terrible!!! Don’t ever get a car from these people! Very bad and rude staff! Appalling service!"
"AVOID AVOID AVOID!!!! i have never had dealings with such arrogant staff, literally had a full-blown argument in the showroom."
"BUNCH OF COWBOYS! Sold a car with an Oil Leak and claimed it wasn't faulty."
"As soon as issues arise they do not care about customer service at all."
"Wouldn't even let me test drive a car, had to purchase it beforehand apparently."
"Not so happy, been waiting nearly 3 weeks for my deposit back now."
"Sadly a really disappointing experience. The vehicle was off-site, being valeted."
"At all costs do not buy from these con artists. Sold a car that is dangerous, said it had work done that after an engineer's report hasn't and will not respond to any communication after purchasing."
Vehicle Quality and Condition
Pros:
"The car is beautiful and well checked, just a small problem with the parking brake."
"It was as advertised, immaculate. Incidentally, I had the car looked over by an independent specialist locally."
"I've got to say a big thank you to the whole team at Kiteley Motors."
"Bought a Yamaha MT07 off Kiteley Motors today 24/06/22 and the sale couldn’t have gone any better."
"Found a perfect 2009 VW polo for a great price! Any issues we had were sorted with no hesitation."
"When I came to view the car it was ready and waiting for me to test drive."
"I have been meaning to upgrade for a long time and I am delighted with my new Audi A3."
"I can’t rate these boys highly enough! Chris and John have excellent service skills and made the purchase of my Mondeo seamless."
Cons:
"The car had tree leaves in the back and green moss growing on the window seals."
"I purchased a broken mini with a blown head gasket and 4 other broken things wrong with it!!"
"I saw the MOT report online on the Mazda MX5 and all 4 brakes need replacing."
"I brought a Audi Q3 in January the car wasn't clean when it arrived. 11 mths I have had this car 10k the gearbox has gone."
"Bought a car it was ok, It only had one key and I was promised the second key by the salesman John."
"We purchased a Nissan Juke and were very satisfied with the service we received."
"After buying it with a full MOT i had it checked over and the back lights fixed by our local garage to find out its NOT road worthy and very unsafe."
"DO NOT BUY FROM THESE PEOPLE. I brought a BMW in January 2021, after buying it with a full MOT i had it checked over and the back lights fixed by our local garage to find out its NOT road worthy and very unsafe."
Post-Purchase Support and Resolution
Pros:
"After purchasing the car a very minor (tyre sensor) was noted but this was fixed the very next day."
"Garage had a great selection of motors. I ended up buying a Mercedes AMG from John, who looked after me."
"I recently purchased a Yamaha YZFR-125 from Kiteley Motors, the gentleman I dealt with was Chris, he was super helpful."
"Bought a lovely little corsa for our boy from John at Kiteley, the whole experience was easy and straightforward."
Cons:
"We had to send our car back after a few days of having it after a problem with the engine. We didn’t get any communication during this time."
"Car runs fine, but unfortunately one of the salespeople snapped off the petrol filler flap."
"We purchased a Fiat 500 from Kiteley Motors and was overwhelmed by the polite friendly service and attention to detail."
"Bought a car it was ok, It only had one key and I was promised the second key by the salesman John."
"Was promised that a spare key would be posted to me because they were waiting for it to be sent to them."
"No response, acknowledgment, or suggestion of willing to pay for the rear disks."
"Used the click and collect feature to collect my new Mercedes from Kiteley Motors."
"I had to take court action (small claims process, really easy) which was successful despite Canfield delaying at every turn."