Dace German Car Centre Reviews Summary

Customer Service

Pros:

• "Absolutely brilliant customer service."
• "Adam was extremely helpful and considerate from the start."
• "Really positive experience purchasing my car through Dace Motor Group."
• "The staff were very friendly and professional."
• "Amazing customer experience. Very courteous staff."
• "The salesman Jordan Starkey completely removed any level of stress associated with buying a car and was extremely professional and communicative throughout."
• "I can't fault the service and professionalism I received today when I bought my new car."

Cons:

• "Process of buying the car was great but aftercare really poor."
• "Been told the car was serviced but after a random check due season change realised the air filter wasn't done it was jet black when taken out I wonder what else they haven't changed."
• "Be wary of buying a vehicle from dace motors their warranties aren’t worth the paper it’s written on and the customer service is the worst Iv come across."
• "The convertible roof leaked, 1x alloy was cracked (why wasn't this pick up on prep), the car had 4 different tyres all at different treads and it was running on fumes when we collected."
• "Complained about my headlights both don't work properly been sent pillar to post no one wants to help but everyone was there when they wanted a sale."
• "The last problem was tyre pressure sensors went and at a cost of £550 they wouldn’t honour the warranty."
• "They are fraud. They lie to people about warranty and will charge later."

Car Quality

Pros:

• "The car is absolutely fab, perfect interior and it was such a sharp service."
• "The car itself is like new, and great quality. Could not be happier with it."
• "All the cars are of good quality and reasonably priced."
• "All of their cars are such a high quality."
• "The car I bought from Dace German is in very good condition and high quality."
• "I purchased my Audi A4 B9 avant in December 2020 in DaceGermanCar Stockport and I'm very glad I did. The car is perfect even to this day, never had an issue."
• "Bought an A4 from here. Car is in fantastic condition."

Cons:

• "Engine was unsteady while running, so I suspected engine cushion support at fault... it appeared that flywheel was on it's last feet.... With car being automatic, job did cost me 900£ to replace it."
• "After a lot of investigation it turns out that the car had been fitted by a previous owner with aftermarket brake pads which where rattling in the calipers as they didn't fit properly."
• "Damage on the car which was picked up on the pre delivery inspection but which was not given to me until 2 weeks after I bought the car."
• "Selling me the car with severely buckled wheels which when they were finally repaired ended up damaging them further plus an egg in one of the tyres."
• "The Mercedes E class 2017 was in very poor condition, Airbag wasn’t working, had signs of damage with poor reparation, the interior was not kept well."
• "The car wasn't as good, as advertised. I don't know, was it due to negligence on inspection, or you hid the flaw on purpose."
• "Just wasted 5 hours and 200 miles of diesel to visit a car which I was put off from the very first second."

Sales Experience

Pros:

• "Wasn’t pushed into buying something I didn’t want nor was I forced to take any additional services like most garages."
• "Dean and his manager took time to show me the different cars and also gave me an opportunity to test drive."
• "I would highly recommend them to anyone."
• "I Bought a car from this garage recently and i have to say that it has been the best experience of buying a car in my life."
• "The turn around of buying the car was quick and sleek."
• "I've now purchased 2 cars from Dace German Car Centre and I think they're excellent. Great, friendly customer service, and a team who know their stuff."
• "The whole process has been easy, no pressure."

Cons:

• "They promised the car mats but never gave any. If you still ever want to buy a car from them, be very careful and do a thorough research."
• "Unfortunately, I experienced a slight issue with my car about a week after collecting it."
• "When tried to knock off some value for semi-bald tires, was faced with phrase 'we have other people that are happy to pay full price'."
• "It does seem a tad surreal purchasing a car from a salesman in a mask though!!"
• "Would advice getting an online video viewing or something before you actually visit the car if you are traveling from far."
• "AVOID AT ALL COST."
• "DO NOT BUY FROM THEM (finance complaint active with MOTONOVO)."