Dace Used Car Supermarket Stockport - Used cars Stockport Reviews Summary

Customer Service

Pros:

• "I dealt with Josh who was very efficient and nice."
• "The whole team was most polite and helpful."
• "Friendliest service in car sales."
• "Tony helped us a lot throughout the deal and gave us a very good deal for part exchanging our Audi."
• "I would recommend Dace Supermarket to friends and family because the staff are very professional, friendly and helpful."
• "The staff were extremely pleasant and helpful and the transaction was smooth."
• "Salesman Gary was very professional, flexible and accommodating, picking me up from the train station to view the car."

Cons:

• "Really happy with the car but feeling disappointed by the service. Won't return in future. Please don't promise things you can't deliver."
• "Had a bad experience, strictly not recommended, Bought Toyota Rav4 with a so-called warranty and after 2 days it started giving trouble."
• "They just loose interest wouldn’t really recommend."
• "The helpful sales team don’t seem so happy to talk and return emails now…."
• "The only word I could have used was disappointed because of failed appointments, promised callbacks and services that never materialised."
• "Do not buy from here they just took advantage of me as I was naive and excited to get my first car!!"
• "so after my experience I would not recommend Dace to anybody as I am really disappointed with the alter sales service or lack of it."

Vehicle Condition

Pros:

• "The car was perfectly presented when I arrived."
• "On arrival it was immaculate, better than the photos online without a doubt."
• "The car looked great on collection, nicely presented and friendly staff."
• "With respect to the vehicle we bought, we couldn’t be more pleased. It came with a warranty, was really nicely presented and ready at the time arranged for collection."
• "The car arrived on time and is in immaculate condition and is an absolute dream to drive."
• "The car... it is perfect! Great condition and drives smooth!"
• "Car was exactly as described and looked very well maintained."

Cons:

• "I don't expect to be having to pay for any of these things that have gone wrong so soon on a 17 plate and paying over £10,000 for a car."
• "It later turned out that the heated rear windscreen didn't work."
• "I also noticed a couple more cosmetic issues internally that looked to have had temporary fixes but needed more attention."
• "Electric battery doesn’t charge."
• "Car has minor body issue - front bumper needs attention."
• "However from pick up of my BMW 2 series I have had a dodgy seal on the window not sitting right so a noise made."
• "Very disappointed that we were sold a vehicle with a dysfunctional ac system."

After Sales Support

Pros:

• "Soon after purchase,it became clear that my fiat 500 had a problem with the central locking. Dace covered the full cost of the repairs under the warranty even though it was really expensive."
• "I called Adam in sales and he immediately organised for me to have the repair done at a garage near me and paid them directly."
• "Bought a car which had a fault, they got it sorted straight away with no questions asked!"
• "The whole experience was 5 star and I wouldn't hesitate buying another car from them in the future."
• "I have also had a small issue with the car door which as I was covered in 3 months warranty I wanted to get this checked out and the office staff were very quick to help me with arranging a garage near to home (Leeds) to fix this without any questions nor payment."
• "There were some issues with the vehicle after my purchase, but the Dace Service Team worked really hard to resolve everything under the warranty."
• "The Dace Service Team worked really hard to resolve everything under the warranty in a way that was very convenient for me."

Cons:

• "The reserve meant that I had first refusal plus my money back if I didn't go ahead with the sale."
• "Upon picking up the car, one wheel centre cap was missing, I was promised one would be sent in the post and I'm still waiting."
• "I bought a car from Dace and was really disappointed with the after sales service."
• "Went back to Dace within the 3 month warranty to be told that the warranty didn’t cover the AC system."
• "After a frustrating series of phone calls, Dace finally conceded that they wouldn't repair the vehicle."
• "I feel that I was misled my the salesperson over my rights, he told me that the 3 months warranty had ran out so there was nothing that Dace could do, so I had the repair done at my own expense."
• "Unfortunately, luck wasn’t on our side as the alternator went within a few hours of having the car."