McDonald's Reviews Summary

Customer Service

Pros:

• "From the start Luke was very welcoming. His customer service was kind, respectful and genuine."
• "The staff at this outlet went above and beyond to help us with getting our order sorted out."
• "Very helpful staff when I went in there yesterday lunchtime, particularly the lady who was assisting people ordering on the screens."
• "Only used the drive-thru but have to single out a young lady who I believe is called 'Phoebe'."

Cons:

• "Staff seemed more interested chatting to each other than serving."
• "Shocking service cold food 10 times worse since refurb long wait unless you are from Deliveroo or Uber."
• "Wrong wrap, ordered grilled chicken and got crispy! This McDonald's cannot make a grilled chicken wrap correctly."
• "Staff are too nice and won't leave me alone from the minute I walk in. 'Hi, how are you? Would you like to use one of our kiosks please?'."

Food Quality

Pros:

• "Food is generally cooked well and staff are good."
• "Very nice food! Queues are extremely long., and the happy meals are enough to feed my children."
• "Nice hot food. Well balanced construction of the big Mac. Perfect level of ketchup on the cheeseburger."
• "The food was great, a large table was set up in a second for our extense group of people, the manager himself served us."

Cons:

• "Dirty left over tray’s of food. What kind of restaurant does not have salt sometimes and other times it does they need to order more often."
• "Chichester branch is slow for ordering and never friendly. They constantly forget bits from your order and make prices up for sauces."
• "Food is always late and often incorrect. If you use the drive thru, be prepared to be asked to 'pull into the parking bay for 2 mins'."
• "It was nice enough but we were missing a hash brown. I didn't like being accused of trying to steal a £1 hash brown."

Cleanliness and Hygiene

Pros:

• "An excellent example of a fast food restaurant. This place is clean, efficient and pleasant."
• "We're on holiday in the area and stopped by for something to eat. Easy and fast service."
• "It was clean and tidy. What more can you say about a McDonald's."
• "Very clean and orderly Maccies. Which is something not too common nowadays."

Cons:

• "It's okay for a supposedly fast food service. It's not the cleanest one I've been in. Especially the toilets they could do with a really good clean."
• "Dirty tables. No napkins out. Long wait. Too many delivery orders being collected."
• "Unfortunately just found three silver metal balls in my burger. One which I bit into and two others after then looking."
• "Tables full of teenagers not eating just sitting and socialising taking up spaces so people who want to eat can't."

Order Accuracy and Wait Time

Pros:

• "This Mac always has problems with Deliveroo orders. Drivers always arrive at establishments and orders have not yet been entered into the system."
• "Ordered food on the app.10 min drive From where I live.Collect order.Get home.Order wrong."
• "Seems pretty chaotic at times. Here now and they are only accepting cash."
• "If you go through the drive through at this McDonald's, check your order before you drive off."

Cons:

• "Very bad service I'm afraid and I wouldn't blame the polite, apologetic workers."
• "Never have the McFlurry machine working whenever it’s really sunny and hot out!"
• "Ordered a delivery they forgot my drink, chips were freezing cold! Nuggets cold!"
• "Awful! This drive through can’t seem get an order correct, not once in the last year have I driven away with all the food I should have!"