haart Estate And Lettings Agents Ealing Reviews Summary

Customer Service

Pros:

• "He was open and honest with me the whole way and called me everyday to tell me about new options."
• "We found the whole process of renting out our flat easy and stress-free thanks to Mohsen."
• "Josh who’s been incredibly helpful to my cousin and I and helped us find the perfect place for our needs!"
• "Ali was reactive, professional and available."
• "Joshan was friendly, always polite and professional, he helped us to speed up the referencing process and get us in our new home on time."
• "Mohsen Ali valued our family home and went through the whole process of finding a tenant."
• "Ali Shabaz was very professional and engaging, was able to find the perfect flat that I was looking for."

Cons:

• "I never received my move in inventory after contacting many times regarding it."
• "The property they rented out was a health hazard."
• "In the post-apocalyptic hellscape of London real estate agents who don’t call you back, mumble at you unintelligibly over the phone and make you feel like you are just one more stupid, desperate client who has the nerve to want to live in London…"
• "They almost never answer their phone or return messages."
• "Complete abdication of responsibility whilst managing my property."
• "We contacted the agency regarding this issue but they didn't reply not even to my THIRD email."
• "Employee who thought it would be a good idea to speak with the tenant telling them how they could make my life more expensive as a landlord."

Professionalism

Pros:

• "He answered all my questions and was very experienced."
• "He is a thorough professional who understands client needs and suggests options accordingly."
• "Mr Salman Ayub... was customer focused and listened to my concerns and issues."
• "I would definitely recommend her."
• "All information he gave to me was reliable."
• "Kasia is very professional, her proactive approach helped us in decision making."
• "Joshan gave us with the best customer service."

Cons:

• "Poor repairs when they actually did them, they didn’t execute other repairs after being told to do so."
• "Never again'."
• "Impossible to get direct contact with landlord too, I've tried to reach out to senior managers on linkedin at Haart who are also unresponsive."
• "Very disorganised, it’s like they don’t speak to each other in the office."
• "The after service by the remaining of the team was terrible."
• "This is the worst company I have ever dealt with in any capacity."
• "Terrible property management service and responses."

Communication

Pros:

• "He constantly communicated with me and sent me video tours off properties that he had taken."
• "Will recommend Haart to my friends!"
• "They always got back to me very timely with answers to my inquiries and really made an effort to ensure they got the best deal for me during price negotiations."
• "All questions were answered extremely promptly to ensure a swift move in date."
• "He established good lines of communication with me."
• "He always replied my emails very quickly."
• "Josh is very supportive and responsive."

Cons:

• "Renting a property now from them, impossible to get in contact with, no one returns your calls or emails."
• "I have had many issues with Haart in the past as a long term landlord such as not receiving information in a timely manner and mistakes made on tenancy agreements and billing."
• "Zero Communication with landlord - ignored my emails and calls."
• "They don’t respond to emails, I am sure they screen my calls, you always have to chase them up."
• "They are unhelpful and as soon as they have your money they no longer want to hear from you."
• "Poor checks on the new tenant."
• "I have been trying to get my deposit back from Haart since early August."