Address: 47 Heath St, London, NW3 6UA, United Kingdom
Phone: +442074336600
Rating: 4.7
based on 196 reviews.
Agent Performance
Pros:
"I found really great the job done from Yann the agent who worked on my requests."
"Stephanie Louka is going above and beyond to help me and my partner find a property to buy in London."
"Nouri Momtazi turned the stressful experience of being a first time buyer into the exciting pleasant experience it should be!"
"Jack was very knowledgeable of the target areas I was looking in and showed me a wide range of options."
"Isabella was an absolute star! Quick and efficient, seemed to know exactly what I was looking for."
"Yann is totally agreeable, has extensive knowledge of the area, and came across very professional."
"Ben always responded immediately to these setbacks and got his team marketing it again immediately."
Cons:
"Spoke to an agent this morning who said I wouldn't be able to see photos of properties prior to visiting them, and I would be expected to make an offer on the spot."
"Many people commenting on unjustified charges prior to tenancy and post tenancy, plus lots of stories of personal information like contact numbers being passed onto other suppliers."
"Unfortunately I had a dreadful experience with Foxtons over a 4 month let at 53B Fordwych Road."
"Horrible service and rude staff! They were so unhelpful and unprofessional."
"Very unprofessional agency. We were dealing with Sabi and Sana who were an absolute nightmare."
"If I could give minus stars I would, it was the worst letting experience I've had by some distance."
"Paul Phelan is the most useless property manager and should not be in charge of any account."
Communication & Customer Care
Pros:
"Thanks for making my move to my new place easy and for your clear communication at all times."
"They were an absolute pleasure to work with, and really showed that extra-level commitment to getting the sale over the line."
"Nathan made the whole experience efficient, easy, and stress-free."
"The process from making an offer to ultimately getting the keys was very smooth and well organised."
"Nathan White, who managed most, if not all, of the subsequent communication during the purchase, did a great job of keeping us and our solicitors on track."
"I am very glad that I used Foxton's, and have no hesitation to recommend them."
"Paul showed us around a number of properties all of which followed our brief."
Cons:
"When they call us they don't want to listen to us, not interested in anything we might have to say, they do not get the message, speak over us and already know everything about us!"
"Had to chase the agency to follow up our contract as our moving date was very close. Had to keep calling them but they did not know when it will be complete."
"For such a reputable and established company, this has been unexpected and disappointing."
"They took days or weeks to respond to emails. They offered no solutions to any issues."
"They (Foxtons) have been informed on multiple occasions that we do not consent to being contacted regarding a property."
"We are beyond exasperated and they continue to harass us for business by phone and email."
"Despite the fact that numerous other Foxtons agents called us to try and offer us alternatives, no one in Foxtons management took responsibility for the way they treated us."
Professionalism & Integrity
Pros:
"I highly recommend Yann as agent and Foxtons in West Hampstead."
"I would highly recommend her to anyone looking for properties in the area."
"I would certainly recommend Foxtons to anyone thinking of buying or selling a property."
"Yann is the only person that kept in touch regularly, letting me know of any updates in my search and was always very polite, helpful and professional."
"You can feel that they genuinely care and are trying their best to find the right property as well as streamline the process for you."
"Simon Karpowicz showed great customer care skills by showing me properties matching as much as possible the criteria I had listed."
"I feel that you really listened to me when I spoke about the kind of accommodation that I was looking for."
Cons:
"We took a Short Let through Kate at Foxtons West End Lane and had an agreement with her that they would speak to us and offer for us to extend before offering the flat to anyone else. Just before Christmas they then let the flat we were living in to someone else without speaking with us or writing to us, breaking the agreement they had with us."
"When finally a week later they called us to let us know that the landlady has accepted another offer via another agency."
"That the only way to view properties is turn up to the office to see multiple at one time, but no prior information beforehand regarding size, price, or location."
"Do not enter Foxtons's Hotel California and never disclose your information to any branch of Foxtons as they will send it round and round to every branch and employees will not stop until a commission has been earned."
"Agent laughed at us when the landlord accepted our 'low' offer. Quite unpleasant overall."
"Im really disappointed with their services! They did nothing about my problem at my house that rented for £1300 with balcony but the balcony door is damaged & its been 2 years they are not willing to fix it!"
"Exorbitant fees for everything and no consideration for existing tenants and their needs/requirements."