Dexters Estate Agents Highgate Reviews Summary

Professionalism

Pros:

• "Sam from Dexters is professional, helpful and respectful of all parties involved."
• "Very professional from the very first engagement at valuation and most importantly transparent and honest on the expectations over the selling procedure."
• "He was exceedingly professional and always kept us up to date as the move went through."
• "Mark and his staff were excellent, very professional, helpful, and informative."
• "Ben from the Highgate office of Dexters is always incredibly professional. He knows his stuff about property."
• "Both Lewis and Chloe were so helpful, no-nonsense, and very easy to talk to."
• "Lewis was great, very professional and patient. Very easy and friendly to deal with, with a lot of knowledge of the area."

Cons:

• "Unfortunately, I will write the first negative review here. We feel we didn't receive a professional and quality services from the team."
• "They constantly lie about things, take forever to reply to emails and never call you back."
• "We also received contradictory communication from other colleagues when we called the agency but the agent was not there."

Communication

Pros:

• "Super responsive to my emails and phone calls."
• "Nick and the whole Highgate Dexters team have been incredibly proactive and communicative."
• "Their responses were quick, they communicated clearly throughout, and were always pleasant to deal with."
• "Effective communication throughout."
• "Communication was great throughout and Dexters were always one step ahead of our solicitors."
• "He got back to us within a day on some questions we had for a landlord."
• "She has been brilliant, keeping us informed, always being ready to answer any questions we had."

Cons:

• "We feel quite disappointed especially by the fact that we had to chase the agent multiple times to confirm receipt of our updated offer(s)."

Customer Service

Pros:

• "Gareth and Chloe made re-letting our flat with the managed service totally stress-free."
• "Would highly recommend Dexters, it's easy to see why they are so well reviewed."
• "Super efficient service all round from Dexters and will definitely be recommending!"
• "Great service network. Much like Dexters themselves, the additional service providers they recommended provided excellent customer service and made for a smooth process."
• "We have really appreciated Chloe McNamara's professional, courteous and patient customer service while helping us in our property search."
• "Chloe was extremely professional throughout bubbly and happy to show me around."
• "Property Manager Manuela Pelissa has been extremely helpful and prompt in finding solutions and fixing some maintenance issues we had been experiencing since moving into our rental property."

Cons:

• "In short, we will never use this agency's services again as other agencies in the area seem to care much more about their clients."
• "Avoid using them at all costs!"
• "They never told me about construction on the property that I signed for."

Efficiency

Pros:

• "I had a fantastic experience purchasing a property with the assistance of Nick Milios."
• "Louis was super friendly, professional, and efficient."
• "Nick did some fantastic viewings, understanding the property and potential buyers."
• "Nick and Anthony did a great job of steering through the sale of my flat in Highgate village."
• "We are in the process of renting a flat from Dexters. Gareth Parry has been great organising our move and helping us clearly understand the logistics of it."
• "Nick was attentive, patient and made the whole process as painless as possible."
• "Importantly, they adopted hands on approach throughout the process, with clear communication, from arranging viewings, to the negotiation of terms and ensuring legals completed."

Cons:

• "They promised to find another tenant, I signed an end of tenancy agreement and now they are saying the valid document they sent me is not the end of the tenancy and I'm still liable for these bills as a tenant never moved in."