Address: 17 Broadway Market, London, E8 4QJ, United Kingdom
Phone: +442072472440
Rating: 4.9
based on 451 reviews.
Customer Service
Pros:
"There's always someone at hand to either respond to emails or phone calls."
"Joe and his team went out of their way to get the property advertised, AND secure a tenant very quickly AND over the expected rental price."
"Communication with Lea throughout was easy and she did really well at keeping the momentum going through conveyancing to get a quick completion."
"I always felt like they were on top of things and pushing hard to get them to a place of confirmation quickly."
"From the initial meeting, right through to signing of the tenancy and beyond, I've been entirely satisfied by their service, which is slick, communicative and highly professional."
"Joe kept in constant contact throughout the offer process and made sure we knew exactly what was required in terms of the tenancy agreement."
"From the moment I phoned to enquire about available flats, through to the moment the agreement was signed (and beyond), Cameron provided a superb, highly professional, and very friendly service."
Cons:
"Service has been awful, constantly have to chase to get anything done."
"The phone was rarely answered, queries took a long time to be resolved, little attention to detail (mistakes on legal documents) and slow to respond."
"It did feel a little as though they just... disappeared when we reached an agreement to let the property."
"However, being an overseas landlord, I didn't feel as though I was supported and kept in the loop at all times; I had to chase up for information a few times."
"I am quite surprised by the lack of professionalism by their property management team."
"I have had to chase them several times to get an answer so far, they have managed to fix 3/14 issues reported."
"They are experts on chasing you to sign a contract and pay, but they forget about you once everything has been paid."
Professionalism
Pros:
"Michelle Caulker... was prompt at dealing with issues, responsive via email, and kept us informed about developments."
"Joe Read from Dexters in Hackney is an agent who is truly a cut above the rest."
"Jodie's team of estate agents are by far the most professional and efficient I have come across."
"I really enjoy working with Joe Read. He is professional and goes above and beyond to provide landlords with a good service."
"Dexters Hackney team is extremely professional."
"These guys are hard working, professional and extremely competent. It was our first letting experience and Joe Read kept me fully informed throughout and found us some lovely tenants."
"The team at Dexters were exceptionally responsive and proactive in helping me to secure a lease."
Cons:
"Dreadful. When viewing, the agent was uninformed about the property and didn't know whether it had a gas supply."
"Apart from finding a tenant very quickly, every step of my experience as a landlord with Dexter's has been tragic."
"We had a poor property manager who let a pretty major issue develop and damage the property."
"Avoid! Dexters, who manage my rented flat on behalf of the landlord have been unable or unwilling to fix a broken shower in my flat for over 4 weeks now."
"Also, I found out by the landlord that the person who was in charge of my flat left the agency and they never told us about this change."
"I can confirm the service remains to be a joke and I am regularly underpaid as a landlord."
"After moving, I sent a list of items that needed to be fixed, they have been quite slow responding."
Efficiency
Pros:
"Very efficient service provided by Dexters."
"Joe & the Team at Dexter's... turned around all agreements in 48 hours!"
"We were impressed by the speed Dexters rented out our property in Hackney."
"Within days of listing our flat we had over 30 viewings booked, and within a week, we had a fantastic offer agreed."
"Joe Read was extremely helpful with all our queries and efficiently managed letting process which was completed within 3 days of viewing the apartment."
"Dexters really followed through on their promise to find a quality tenant for my flat quickly - it only took three days."
"Billy organized everything so quickly that by the time I got home from the viewing (~30 mins later), he called to say the offer had been accepted, and kicked off all the paperwork straight away."
Cons:
"When I moved, the flat wasn't professionally cleaned as it was agreed in the contract, well it wasn't even cleaned at all."
"It turns out that Dexters sent a cleaning agency but never checked if the job was done correctly."
"The sale of my flat took a while due to market conditions and finding the right buyer, but finally got there!"
"I had mice on recurring basis in the property... The company providing solution on behalf of Dexters was very unprofessional."
"One thing I would definitely not do is use their recommended solicitors, Simply Conveyancing."
"After our property was with a different local agent for over 11 months without a sale, we decided to change to Dexters Hackney. Thanks to their hard work we went from photographs being taken to exchanging contracts within 10 weeks."
"I am leaving three stars because my experience prior signing the contract was OK with them."