Dutch & Dutch Estate Agents Reviews Summary

Communication

Pros:

• "They've been reasonable and flexible when the situation called for it and the communication has been outstanding."
• "Maintenance checks are regularly carried out and Dena Gold the block Property Manager always sends a courtesy message to keep us in the loop."
• "Property manager Dena Gold and is first class, gets things done and is both an excellent communicator and super efficient."
• "They really went the extra mile to allow extra visits to the house I bought, working both early and late & gave good recommendations for specialist insurers, cleaners & contractors."
• "They are always polite, and quick to respond to any queries requests, or issues at the property I rent."
• "The nominated agent Peter Willson has been so prompt in movings things around between us and the Landlord for a quick and smooth transition."
• "They were so responsive to all of our questions and needs and communication was always clear and swift."

Cons:

• "Received no email and no phone call to tell me the viewing had to be rescheduled."
• "After we’ve made an offer, he forwarded it onto the Landlord few days after (promising earlier to do it the same day)."
• "Ruined my Saturday and wasted 3 hours of my life travelling to and from London."
• "These snakes not only schemed to derail my deal but shamelessly spat some many lies, poisoning the ears of my neighbor with their venomous deceit."

Customer Support

Pros:

• "They are very supporting during the entire process. They also show a strong customer support."
• "Anytime we had a problem it was sorted straight away."
• "Had a fantastic experience dealing with the lovely ladies at Dutch & Dutch."
• "Finally, this is a company who actually provide excellent service!"
• "Their service, clear and systematic processes, timely follow-ups and most importantly the quality of properties listed & maintained by them are just amazing."
• "They made renting a flat in this volatile market much easier."
• "Any issue is dealt with a sense of urgency and real professionalism."

Cons:

• "And now that space remained empty for entire year- some Karma for the landlord!"
• "In putting up the sign, you've also appeared to have caused damage."
• "Every time I pass West Hampstead I remember how the most incredible Knitting community shop was evicted because the rent was escalated by 80% and 55% that led to the closure of entire business, and to a big loss to the community!"

Professionalism

Pros:

• "He made himself and the property available for viewing on multiple occasions."
• "As a tenant I'm delighted and in the future should I ever need a property sold or managed - I'll be calling on Dutch & Dutch."
• "Peter has been a tremendous help in finding us new offices and renting out our old place. Always available, immediately responsive and a pleasure to deal with."
• "He was professional and responsive, even in the run up to Christmas."
• "David and his team are exceptional at what they do and I personally couldn’t recommend them high enough."
• "We have found Dutch & Dutch to be very reliable, responsive, professional, and helpful with managing our property when we had tenants and when we were moving back into our house with needed repairs and improvements."
• "He handled our Rent review and Lease Surrender case with immense professionality and care."

Cons:

• "The agent, Max, who showed us around the property was very uninformed, careless and unprofessional."