Bristol Street Motors Nissan Halifax Reviews Summary

Customer Service

Pros:

• "Such good customer service over the moon with them."
• "The staff here are just so genuinely nice and helpful they are all a pleasure to deal with."
• "Everyone I dealt with was really friendly and helpful, and while I was waiting I was regularly asked if I wanted a drink."
• "Peter told me that he looks at the purchase history and I just got this car for 3months so Nissan Halifax will take care for this tyre change for me free of charge."
• "Beth dealt with us, I can only say she was not pushy, she was very human and kind."
• "I would recommend this branch to anyone looking for a great car and excellent service!"
• "Very nice waiting area with free WIFI and free tea, coffee and biscuits."
• "Jamie on the test drive has he even spoke to my daughter who is severe asd and asked her what music she liked to listen to."

Cons:

• "Unenthusiastic, seemed uninterested in showing vehicles, cash buyer for a replacement Quashqai, they kept quoting long delivery times."
• "Rubbish bought a car with warranty, service plan and tyre and alloy cover amazing service by the sales member who sold me the car but other than that I would NOT recommend at all."
• "Absolutely awful, to change a door handle, I need to leave my car twice for two full days so it can get checked and then to change it."
• "Initially service was ok when purchasing a used car from here, however when I had an issue with key getting jammed in the ignition I rang and tried to speak to someone in servicing 3 times and 4 days later I am still waiting to hear back!"
• "Had to pop into this dealer as was buying a car through another Bristol street garage 2 hours away from me and needed to sign some documents. Everything was quick and easy to do. Josh the salesman was really helpful and friendly. Thanks."
• "Cost me minimum £200 every visit so it's either a bad car or dealer."
• "Household have 2 cars from here micra had recall for airbag and abs Now juke has problems which they had to pay someone in an emergency and Nissan expect £100 upfront for a manufacturer problem aftercare rubbish."
• "Where to start...Ben at Nissan Halifax,a gentleman of his kind,attuned to customers needs. Found my 'perfect car' wasn't going to let me settle for anything less than I deserved."

Quality of Service

Pros:

• "My car was ready on time & all the work was clearly explained with a complementary video of the car for the health check."
• "Helped me throughout the purchase with absolutely amazing sales skills got me what I wanted and more so what I needed...recommend James for highest promotion would do what he is good at a real Gentleman."
• "Everything was quick, easy and simple with signing on my mobile phone."
• "I had Mikey help me with loads of information and answered all my questions."
• "Having agreed a deal with another dealership only to be let down with the service we took a chance to speak with Nissan Halifax, we came into contact with Marcus Lockwood who from start to finish was extremely helpful and personable."
• "No pushy sales, no frills, just facts, and really efficient communication, with personalised videos and emails/text messages."
• "The service we received was fantastic, nothing was too much trouble. Friendly, helpful and professional."
• "From the first greeting on the forecourt, the service was professional and unpressured."

Cons:

• "Went to look at deals on the Nissan Qashqai and was greeted by friendly and helpful staff who showed me the cars that were available and we came to an agreement and the car we liked and after a test drive with the wife the deal was done."
• "After waiting ages to see someone the manager then denied they had told me that it was until I showed him both a text and an email from them. No apology even then."
• "They also said it would be Monday or Tuesday before they arrived. So was still there Friday night. Saturday halve an hour before closing they rang and said the parts had miraculously arrived and the car was repaired and I could fetch it."
• "Seen a car online which had the spec I wanted so made an enquiry. Mickey sent me a video with every detail I wanted clarified so I put a deposit down on the car. Drove down from Newcastle to collect the following week where the car and paperwork were ready for me to sign and I was driving away again in just over an hour."
• "The staff were polite, not pushy, and sold us the car we wanted. The after sale follow up was good and nothing too much trouble."
• "Stood around for ages waiting for someone to help us. Lad who did wasn't much help but great at pointing at cars out of the window. Had little interest in going outside in the rain. Unhelpful and a bit arrogant."
• "If your thinking to buy a new car, then don't go here. The lass I dealt with was totally rubbish, didn't listen to anything I said and to add insult the rest of the staff were busy laughing and joking amongst themselves."
• "Just bought another car from Nissan Halifax. James Harrison was the point of contact and he was fantastic, cannot praise him enough. All questions asked answered straight away. Great easy and covid safe handover."