Centrick Reviews Summary

Property Condition

Pros:

• "The application process was very convenient — everything was online."
• "The whole process as has been swift and stress free which is a rare thing when it comes to moving."
• "Centrick property offices are well designed and are up to standard with their services."

Cons:

• "Property given to us in no fit state, carpets not replaced or oven door still smashed which was agreed to be sorted prior to the tenancy."
• "When I moved in the balcony was filthy with cigarette buts and overgrown weeds all documented with pictures on my inventory amendments."
• "We also waited 3 weeks for maintenance to respond regarding a broken hob - by then we fixed ourselves."
• "The flat was filthy when I moved in, white goods where broken in the flat and never repaired even after a year."
• "The flat was cleaned 5 weeks after I planned to move in but there were issues that weren’t addressed like a broken table, mould on the window sill etc."
• "We moved into the flat and the washing machine was covered in black mould and our fridge would not work."

Customer Service

Pros:

• "Lianne, Hana amd Callum were quite helpful and provided me with ample information and assurance about the properties I viewed."
• "Cara started the renting process for a flat for me. She has been very helpful and incredibly swift and efficient in setting the procedure in motion."
• "They’re usually quick to respond to maintenance calls and efficient with the admin side."
• "Cara was very friendly and helpful in the process of reserving the property for me - she replied to emails promptly and responded to any questions that I have :)"
• "I spoke with Chris the Branch Manager last week about a property I was interested in. He was so helpful and friendly!"
• "Cara has impressed me with the way she received and had been highly responsive and prompt in dealing with my request."
• "Cara has been great while helping us find a flat to rent. From the initial viewing to submitting our references, she has been there to help with any queries."

Cons:

• "This company is managing 8 floor building in Swindon. They are not providing any satisfying services."
• "It seems their business model is to ripoff overseas students that are new to the UK. Disgusting."
• "Would avoid this company like the plague."
• "During my time renting from centrick, every time we had an issue they claimed to not manage the property."
• "Very bad service no one help you! They never answered the emails when u need them."
• "Don’t touch this company with a barge pole. After three horrific viewings by a very unprofessional agency."
• "Centrick have no customer service. They don't respond to queries, including serious H&S hazards, they don't fix leaks, they charge you multiple times for the same thing."

Staff and Management

Pros:

• "Chris - Can I just thank you for all your help over the months - very difficult and frustrating transaction for us all and an elusive client for you to deal with. You were a big help in making sure this happened."
• "Very professional and reliable!"
• "I’ve honestly never been happier with service because he cared so much about us and sorting out where we were going to live."
• "I found him to be extremely professional, helpful and friendly."
• "Cara , Maddie and Juliet. have been really helpful throughout the whole process."
• "Fantastic customer service when enquiring about properties. Young lady called Cara in the office was very informative and helpful of city centre apartments."
• "Chelsea Hans has been amazingly helpful."

Cons:

• "Centrick manages our building where we own a property. Some things are good, but unfortunately letters from them are barbed with threatening and aggressive language."
• "Helpful office staff, but unhelpful building management. They keep unnecessarily messing with the door codes for the main lobby, making it confusing and hard to enter."
• "Simply, if you have a choice, don't use them!"
• "They made us pay double deposit I think it was, which they didn't tell us at first."
• "The building that we live in is lovely, the area is great. but the experience is getting ruined by the horrible service and management style of Centrick."
• "They were also very expensive and the staff were cocky and rude."
• "Awful, awful, awful unhelpful and extremely rude staff. Don't seem to have a handle on what is supposed to be done either. Very disorganised, i would not recommend this letting agency at all...........AVOID!"