Martin & Co Nottingham City Lettings & Estate Agents Reviews Summary

Staff and Management

Pros:

• "From the experienced and responsive staff in the office up to the senior management, Martin & Co are an imperative part of running my portfolio."
• "Ms Singh and team were Professional in arranging and knowledgeable about the property background."
• "Charlotte Sweeney, my Property Manager is professional, kind, hardworking, respectful, and detailed."
• "Keen to answer my queries and professional with all mail reply without any follow up."
• "A big thank you to everyone at Martin & Co."
• "I've dealt with Verity as a prospective tenant and I couldn't have had more support."
• "Tracy was extremely professional and helpful and kept me up to date with the progress and it was only her second week in the business!"

Cons:

• "Do not let any properties represented by this company."
• "Extremely poor communication."
• "Staff members were also pretty rude."
• "I do not recommend this company to anybody."
• "Please trust the reviews and don't go with them."
• "Avoid at all costs."
• "They refused to compensate me."

Property Condition and Maintenance

Pros:

• "Upon moving in the property, I noticed and appreciated the fact that the flat had been properly cleaned."
• "I did actually get my deposit back, in full."
• "Any maintenance issues with my flat are dealt with promptly."
• "I had some maintenance issues I needed sorting quickly and she went above and beyond to ensure that the property was ready for the tenants to move in."
• "Have been exceptionally happy with the service received from Molly since using Martin and co for lettings."
• "Communication was splendid, the feedback was excellent, their service is premium."
• "Martin and Co. was very helpful in get in to my apartment rental."

Cons:

• "They charge extortionate 'admin' fees when you move in and then charge you £25 to photocopy a contract."
• "When I moved in the house the oven and Cooking hob shorted out the electricity and I could not cook as it was electric."
• "On arrival at the flat FILTHY, it took £42 of products and a day to clean everything, the bathroom tiles changed colour!"
• "There was also a leak when I moved in (sorted December), faulty blinds, cupboards etc etc (these sorted July 2014)."
• "Moved into the apartment and was told that a couple of things needed fixing I.e lock on the door and broken bath panel - 3 years later and continuous emails they still weren't fixed."
• "The referencing process was lengthy and frustrating, causing a delay in our move-in date."
• "We had mould growing on our wall and after another month of pestering, they still haven't sorted out the situation."

Customer Service and Communication

Pros:

• "To her credit she stayed calm and professional all throughout my strop and eventually sorted me out with my deposit back."
• "Spoken to a lovely Martin and Co rep called Kelly today who was so polite and friendly."
• "I FOUND COURTNEY TO BE EXTREMLELY HELPFUL AND UNDERSTANDING OF MY SITUATION."
• "Everyone I dealt with at the office was polite and ready to help."
• "Professional and fantastic team. Especially Courtney, she helped me finding a decent flat within a day and whole process went very smooth."
• "Would definitely recommend checking out property for rent in Nottinghamshire via this letting agency."
• "Courtney dealt with a scenario in my apartment speedy and stress free."

Cons:

• "Totally inept and inconsiderate with dire customer service."
• "I will never use any Martin and Co agent again."
• "Martin and Co Nottingham is the worst letting agent we have ever had to deal with."
• "Just save your time and money and choose another company to deal with."
• "The staff in their maintenance office are abrupt and their telephone manner is absolutely shite."
• "The staff were rude and often didn't take our queries seriously."
• "It is clear that they fabricate these invoices."