EweMove Estate Agents in Long Eaton Reviews Summary

Customer Service

Pros:

• "Did not have to chase the sale once as Helen Wilmot provided frequent updates."
• "Diane was also extremely helpful with advising us on progress at every stage and with chasing up matters with solicitors and other estate agents."
• "They kept me updated throughout."
• "Cant speak highly enough of Jordan and the team at EweMove, nothing was too much trouble & the professional listing had my property tenanted within 7 days!"
• "James always kept me up to date."
• "She was quick to respond over the phone with any questions we had and always came back to us promptly with any updates."
• "The back office team at Ewemove also helped to keep the transaction moving along through the legal process."

Cons:

• "We actually had the worst service I have had from any business."
• "Couldn't keep track of the keys to my property, didn't notice when my tenants didn't pay their rent, and ignored my emails for weeks."
• "Sale progression was very poor, very slow on the uptake and a lot of reminders of 'how busy they were but they were working hard' etc."
• "Ewemove were quick to start the blame passing game, sending accusational style text/email messages late in the evening but refusing to answer phone calls late in the evening."
• "Absolutely awful experience as a landlord!"
• "Very disappointing as they were taking a generous management fee, and I've received an awful service!"
• "Wanted to rent a property, didn’t need to view and happy to proceed... No updates and kept in the dark then a week later I got a text saying 'landlord picked someone else'."

Professionalism

Pros:

• "Top marks to Mark Baker at the Long Eaton branch. He was excellent in his professionalism and experience."
• "Jordon was amazing he conducted all the viewings and the sales products, especially his video was outstanding."
• "Mattew Haynes who was my appointed agent had shown a high level of commitment and communication during the process of my property being on the market."
• "We were very impressed with James' knowledge and professionalism."
• "James was very professional and nothing was too much trouble for him."
• "Lucy is extremely professional and very knowledgeable."
• "Karly Myers at the property, she was so professional and friendly from start to finish and went out of her way for us to make sure we could see the property at a time that was best for us."

Cons:

• "Unprofessional."
• "These estate agents are a joke. They book viewings over two days and then tell you it has been sold already after you have travelled in to view the property."
• "Tried to book a viewing with them on Thursday evening. The person doing the viewing did not turn up so I had to call the office."
• "Their sales director was very pushy about the completion date, trying desperately to get it to complete early."
• "This all ended with their branch Sales Director hanging up the phone on me during a heated conversation."

Efficiency

Pros:

• "Within 2 weeks James has sold our property at a brilliant price."
• "Lili from Ewemove sold our home in record timing, 5 days and it had sold."
• "Sold on the first viewing for over asking price."
• "They sold our family home within 5 days, unfortunately the sale fell through due to the buyer however EweMove Long Eaton pulled it out the bag and resold it within 3 days of being back on the market."
• "Sold house within 2 weeks, but was delayed by other people in the chain. Found ASAP who are EweMove's chasing and progression team to be very good."
• "They sold our property within a matter of days rather than weeks and the whole team gave us the support and guidance we needed."
• "Our house was sold in less then a week and to top this up James manages to find us new house straight away."

Cons:

• "Our buyers took over 10 weeks to sort their mortgage out, in which time Ewemove were largely doing nothing to keep control of the situation."
• "Then came the down valuation in our property, again Ewemove failed to communicate vital information that almost resulted in our buyers having to reapply for their mortgage and the sale falling through."
• "However, I came across a very disappointing experience at the end of the tenancy and sale when I have realised that the inventory has not been completed properly whilst my house was rented as some of my expensive furniture was missing."
• "Our house had been on the market for 3 months with a local agent with only a couple of viewings during this time."