William H Brown Estate Agents Nottingham Reviews Summary

Customer Service

Pros:

• "Jamie has been so patient with me even though I am a bit of a nightmare to get hold of! He really has my best interests at heart."
• "Nicole and Megan in particular were excellent and was key to managing the house and selling."
• "I cannot recommend them more highly, they are simply the best."
• "Tiana is such a professional and considerate lady."
• "I have dealt with Joanne Carr, who has been great."
• "Everyone worked extremely hard to ensure our home sold quickly and smoothly and we highly recommend this professional team."
• "The staff were always happy to help & went above & beyond what an estate agent should do."

Cons:

• "Luke didn't give us the bank details to make payment with. I called him 4 times and sent 1 email since last Wednesday."
• "Had an arranged appointment for a house valuation, multiple confirmations and took half day off work for it. The time arrives and they don't turn up, can't get ahold of them either."
• "On every occasion I've switched mortgages I've had no end of issues with their solicitors that they use."
• "The issue I find with them is their customer service is fantastic up until the point where you have paid. After that you're on your own."
• "They don't communicate efficiently internally, no good at ringing you back either."
• "Shocking service !!!"
• "Worst estate agents I've ever had to deal with. Took 6 weeks of chasing up WHB for a simple request which we could of done ourselves."

Professionalism

Pros:

• "A great team! I've dealt with several agents before, and simply not a fan of estate agents, but the team here were great."
• "I would highly recommend William H Brown. Very friendly, kind, helpful and the most importantly very professional stuff."
• "I have found William H Brown and in particular Amber and Ryan to be very professional."
• "Fabulous service by Luke Saunders-Osbourne in the Lettings Department. Extremely helpful gentleman and nothing was ever too much trouble."
• "Max was extremely helpful, professional, personable and informed with helping me to secure tenants for my property."
• "Every query that I had was dealt with in a professional manner."
• "Very helpful and professional from start to finish."

Cons:

• "We all found Kerry to be rude, uncooperative & surly & would not want her representing us."
• "Only care about money - customer is not important at all."
• "Not the best attention to ppl that want to buy properties."
• "The lack of communication and customer care is a disgrace to the industry."
• "Pictures taken were poor and I've taken far better ones on my phone, I had to prompt w h brown to put a picture of integrated garage on advert (as it's a selling point), property was over valued at the beginning by Jack."
• "Rude and sarcastic over the phone."
• "DO NOT USE THEM THEY WILL TRY AND SCAM YOU!"

Efficiency

Pros:

• "I've recently had an amazing experience with WHB, bought a property had it appraised and let within 5 weeks of buying it as informed from the outset."
• "Luke was especially very helpful and patient in guiding and finalising through the rental process."
• "A huge thank you to Tiana Digva for her help in finding our new home so quickly."
• "Great job Luke! Lucky to meet a smart man like you and enjoy your quick and promising assistance in renting my first house in the UK!"
• "All the sales staff in the Nottingham City branch worked as a team in the recent sale of our home."
• "The Lettings Team in the Nottingham office of W H Brown acted quickly and very professionally to find a new tenant for a house."
• "From the beginning of the process, everything was very professional."

Cons:

• "Had our house on the market with them for 6 months and never got a buyer."
• "I am sorry to say that this is the second time we have been let down by this agent."
• "I found the service becomes very inefficient after we moved in."
• "Save yourself the heartache and use somewhere else please."
• "Didn't chase up viewings, had multiple different agents 'handling' my property, including one trainee who doesn't work there anymore."
• "Shockingly expensive compering to other estate agents."
• "Terrible service all round, stay away and save your money and time."

Communication

Pros:

• "Luke in particular was an absolute star, nothing is too much trouble for him!"
• "I still recommend William H Brown, they got excellent letting support service, I really appreciate their help."
• "Highly recommended & when I come to sell in the future I won’t hesitate in using them."
• "Great estate agent to deal with. Not had any problems with the property I am in but whenever I have they are very quick at reacting."
• "As a landlady, I can definitely recommend William H Brown and in particular, Luke Saunders-Osbourne for his professional, calm and fantastic communication throughout the rental process."
• "Communication from the branch is first class."
• "First time dealing with agents where I didn't have to chase - I was always kept upto date and they did what was best for me."

Cons:

• "Lack of communications !!!"
• "Poor communications."
• "Recommend staying away from them other people as well !"
• "Don't do business with such a bad company as they won't be in business for very long."
• "Nearly never responded to emails."
• "No informations were given of how things will actually work and what should I do."
• "Biggest concern is not getting a call or calls back."