B&Q Stanmore Reviews Summary

Customer Service

Pros:

• "I would like to leave a positive review for a member of staff at your, Thea Hylton."
• "Went in to buy a couple of small shelves for kitchen wall... IILYAS he found the right ones and then took me over to find screws and rawl plugs. He was most helpful a credit to B&Q also USHA the cashier."
• "The person who served me at the till was incredibly patient and thoughtful."
• "The car park attendant was incredible, diffusing the whole situation admirably."
• "Staff were extremely helpful on my last visit."
• "Lady on payment counter named JO was really helpful. She explained about Club Card and helped us to save money on our purchase."
• "Wow. What an excellent service today from Rebecca. Helped me find the exact light bulbs I needed."

Cons:

• "Really really ridiculously poor customer service from a manager."
• "I was treated in a very harsh and unpleasant way this evening."
• "Customer service stopped serving me to tell off a lady who came in from wrong entrance."
• "I was extremely unsatisfied by the service I received from the customer services team as I needed assistance returning each individual purchase."
• "Ridiculous attitude of Store Manager Colin towards customers."
• "Manager Nikki was so rude and misbehaved to my wife."
• "Terrible customer service. Never coming here again. Rude staff who ignore customers when you ask for help."

Store Organization

Pros:

• "First visit in store and was relatively assured of safety as they have a one way system for payment and have closed some aisles accordingly."
• "Nice spaced out store, lots of sanitisation stations to clean hands, trolleys etc."
• "It's always great to visit this place. Everything is available we need."

Cons:

• "The store wasn't/isn't well organised, you are required to walk the whole store in order to check out, items in wrong places etc."
• "We went there to buy sockets and switches. The store was not organized. Items of different types were mixed up.......really confusing."
• "It's is still difficult to navigate the store so a floor plan would be a good idea at the front to help customers navigate."
• "A lot of price tags missing from shelves."
• "If you don't know where to find it, go elsewhere! Employees will be hard to find."

Product Availability and Pricing

Pros:

• "This B&Q also provided a great price due to the number we were buying."
• "Most of the items are good & above average quality and you have the certainty of a big chain for returns and warranties."

Cons:

• "Such an expensive place to shop, masking tape cost over £2.50 where as its £1 in most other large stores."
• "Wanted to change over an empty gas cylinder originally bought here for a full one. Told they had none in stock and had no idea when they might arrive."
• "Many things are very over priced and I feel this needs addressing."
• "My customer and I weren't happy with the dulux brilliant white matt emulsion paint, was more of an off white than the brilliant white it was supposed to be."
• "Picked up 2 bulbs advertised as £5.00 at check our it showed as £6.00."
• "Very expensive than counterparts."
• "Don’t buy anything from here we just bought Tower fan it wasn’t good item though and within 2days we go for return there staff denied for return because it’s open."