B&Q Poole Reviews Summary

Store Layout and Navigation

Pros:

• "Great large store. Massive carpark so no problem getting parked."
• "Nice large store. Plenty of variety."
• "Enormous B&Q Store, The Largest in The BCP Area.. Surely EVERYTHING that you'd need is here!!"
• "This B&Q is always well organised its very easy to navigate and find what you want."
• "Very Big. Luckily it has a good cafe in store."
• "It was a tidy, well organised store and I know I’ll be back there again to pick up some of the products I couldn’t carry with me in the day."
• "A large branch of the B&Q chain. It has a large selection of electrical items for the home (bulbs, lights etc), tools gardening related equipment, paint, tools and adhesives to repair items at home, a kitchen section, plumbing, heating and insulation etc."

Cons:

• "However, very poor signage throughout, I had no idea where I was or where I was going half the time I was in the store."
• "The aisles are too narrow, so every time you stand choosing something, you have to move out of the way a dozen times."
• "One of the things that makes it worse is the store layout, which makes you walk into the middle of the store to get to the checkouts."
• "Most weird B&Q. Huge store with expensive buildings and diy materials. What annoys me is the distance between the entrance and exit."
• "Definitely worse since their last redesign. More items but less stock."
• "The store was relatively quiet, and still there were customers who don't understand the one way systems."
• "Trying to find something. Asked 2 members of staff. Both pointed me to an area. Walked around and around could not find item."

Customer Service

Pros:

• "I must commend the staff at B&Q in the Poole Branch for consistently being very helpful and friendly."
• "The person who served us - Gordon, made a return for us right away and also spend loads of time searching and trying to help us, so we could get a right size of it."
• "I shop a lot at B&Q Poole, I find what I need and staff are friendly."
• "Good range of products offered and helpful staff."
• "Marky Mark was so helpful today when visiting the store."
• "Went down today for a variety of bits and pieces, all the staff were more than helpful!"
• "Great staff and Trev was super helpful!!!"

Cons:

• "CUSTOMER SERVICE IS DISGUSTING."
• "No customer service evident!!"
• "I only needed a length of timber cut in half to fit in my car, so I pushed the button as instructed and stood and stood. No acknowledgment or eye contact made."
• "It was okay until we wanted to leave. We didn't buy anything as we were looking for a specific colour of paint. We were trying to get out which didn't involve queuing. I asked the security guard if he would let us pass, he was so rude."
• "I've been waiting on the line almost 15 minutes for customer service to answer the call."
• "Discussing behaviour from the staff watching me walk around yes holding a drill and following me the whole way round the store but couldn't come ask me if I needed help."
• "Blonde supervisor had a terrible attitude with customer service skills when dealing with a small problem at the till."

Product Availability and Quality

Pros:

• "Saw floor lamps were on sale. Went straight to the display and found one identical to the one we already have with £22 off.....Result!"
• "ALL B&Q stores are good (at least I haven't yet found one that isn't)."
• "Don't have all the things there are but a good selection."
• "Huge B&Q store with a wide and available selection of products."
• "This place has pretty much everything that you need!"
• "We got everything we needed, as is often the case at B&Q."
• "The quality is unbelievable and it's a very good price."

Cons:

• "One of the larger stores, with a large car park at the front. Today the plants we wanted were out of stock."
• "Limited range of paving stones on display and a number of those were damaged."
• "Some very poor quality products and no real balance with an absence of higher quality premium products."
• "Low stock levels mean we went else where, were told they don’t even have bags of cement in stock."
• "Went there recently to purchase some simple brackets for garage shelving. You would expect B&Q to stock such a staple item - especially when their website shows many types to choose from. Result: nothing; zilch; nada."
• "Went to buy a lawn mower, the one I wanted was on display, however staff were not allowed to sell it to myself as it was their display model and no others in stock."
• "Very disappointed, I went on Saturday to pick up some architrave but they only had one on the shelf and needed 3."