B&Q Havant Reviews Summary

Customer Service

Pros:

• "Very busy today but staff always pleasant and helpful."
• "So impressed by B&Q customer service."
• "Staff are always absolutely excellent, very helpful and I do love the policy of hiring experienced older folk, a real credit to the brand to have such happy knowledgeable people working there."
• "Massive thank you to Darren on timber ... and Sarah on the Trade point at the Portsmouth Store."
• "The staff here were super helpful when we were looking for tiles for kitchen floor."
• "James (young man) at Havant B&Q was outstanding with his customer service."
• "Alan from the tile section, has been amazing. I have been in for 3 days in a row to sort 3 bathrooms. His knowledge was exceptional, nothing was too much trouble and he never rushed me."

Cons:

• "Poor poor service very rude staff especially from the manager Tony."
• "The staff members need to understand that they are there to help people, not stand and chat together."
• "Long waiting time. Did click and collect, arrived waited 20 mins as collection point was dealing a refund and returns till had no customers."
• "Customer service; obese person short hairstyle -who was losing things in her hands and was getting angry..."
• "Some staff can't offer basic advice in some instances and some do not know what basic tools are."
• "Poor customer service, no flexibility."
• "Rude unhelpful go to Portsmouth instead or better still go to another company who care about your custom."

Store Layout & Stock

Pros:

• "Great for all your gardening, building, and DIY tools and materials."
• "DIY! This store holds an example of almost everything a DIYer could need."
• "If you are a DIY person, you will be smiling as the creative process awakens, at a price that is affordable."
• "Plenty of Parking Wide range of stock Cafe Trade Counter Now it has self serve checkouts."
• "It's got basically everything you could need for DIY, as well as lovely plants."
• "Always have what I need."
• "The store is fine and staff friendly and helpful. Unfortunately stock control and status in store does not match physical stock."

Cons:

• "Last three visits to B&Q items on display but out of stock everywhere within about 40miles."
• "The layout of this store is atrocious."
• "The chipboard is very sub-standard too loose to hold a fixing in some cases."
• "Very poor selection of power tool accessories with row upon row of empty fixtures."
• "Most of the shelves are empty."
• "Checked stock online....14 in stock so I go down to the store but there is no stock available.... hopeless."
• "The store is a masterclass in sadist layout! The aisle numbers follow no logical progression."

Accessibility & Convenience

Pros:

• "I like this B&Q, it's easy for me to get to, no other shops other than this so no big queues trying to get into the car park or get out."
• "It's nice to see the indoor plants area being watered and many being sprayed which is the correct care for them."
• "Trollies were being cleaned after use and there was hand sanitation in use too."
• "Is possible to go in and out on a Electric Scooter car."
• "Disabled access is fairly good within the store, and disabled bays are near the entrance."
• "Parking is good with disabled bays close to the entrance."
• "The whole store is mostly wheelchair and pram friendly, however the hardware aisles can be a squeeze."

Cons:

• "Store is a bit random, I went to home furnishings to buy a chair but the chair I wanted was at the opposite end of the store."
• "Had to make 2 visits before finally locating where in the store was the item I wanted."
• "Interesting. B&Q have most of the things you require for around the house or the garden but the one way system and arrows need to be re thought."
• "The road to the store is very dark with either no lights or none that work."
• "The new process of having to order n wait for it to be picked was a nightmare took so long and the staff did not understand basic requirements."
• "The whole car park is on a bit of a slope, this can make pushing the trollies with heavy loads awkward."
• "the car park is on various degrees of slope, so not ideal for unloading from a trolly into your vehicle."