Pizza Express Reviews Summary

Food Quality

Pros:

• "The food was hot and tasty."
• "Came here for dinner and I was pleasantly surprised by the food quality, restaurant decorations and atmosphere."
• "The food was tasty and our waitress was lovely."
• "Food as always was excellent, delicious Calabrese pizza with just the right amount of chilli heat."
• "The food was exceptional as ever."
• "The food, as always, was excellent."
• "The food was fantastic and they had lots of gluten and dairy free options, even dough balls!!"

Cons:

• "Food was swimming in grease."
• "Prawn wasn’t deveined was very unappetising!"
• "Food was mediocre at best, Tesco finest would have surpassed it at a fraction of the price."
• "Barely any toppings, any flavours, barely a pizza in simple words."
• "The pizzas were slightly over cooked for my boyfriends liking!"
• "Unfortunately gluten free pizzas are not great here, had to have them redone as undercooked."
• "The Calabrese I had was way too oily and massively overloaded with toppings."

Customer Service

Pros:

• "Linda was a wonderful assistant with our lovely food and drinks - a friends birthday pizza was made extra special by Linda's addition to a candle 🕯 in her dessert."
• "Liam was an absolute diamond, I would go as far as saying the best customer service I have ever received."
• "The team were really helpful and willing to go the extra mile to make our lunch a good one."
• "Lisa was excellent, so accommodating and lovely to my son."
• "Our waiter was excellent. Very patient with our table."
• "Visited pizza express on bank holiday weekend and was served by a young waitress named Barbara who was absolutely delightful!"
• "Great experience from the Manager, Emma! Wonderful scenes, very accommodating and super helpful, friendly :)"

Cons:

• "Overall staff seemed very indifferent to what was going on."
• "I cancelled my order after they wouldn’t accept it for 10 minutes, this is unacceptable treatment towards customers."
• "Emma was shouting to her staff about the rota/staffing levels right next to our table, she was rude, aggressive and there is absolutely no need for it."
• "A waitress with a blank face reluctantly came towards us."
• "The staff couldn't cope even though the place was only a quarter full."
• "The staff are grumpy, unhelpful and behave like they are doing us a favour."
• "Another lady working was incredibly rude, kept coming over to the table to feel as though we were not welcome."

Atmosphere & Decor

Pros:

• "The most relaxed atmosphere and food to perfection."
• "Absolutely love going to Pizza Express in general but my experience here has certainly impacted my view on this one for the better."
• "The atmosphere was nice."
• "Came here for dinner and I was pleasantly surprised by the restaurant decorations and atmosphere."
• "Great atmosphere, warm, friendly and inspiring welcome."
• "The atmosphere of the restaurant is marvellous; the acoustics, upholstery, seating, and aesthetic are perfectly conducive to a relaxed and enjoyable dining experience."
• "The restaurant had a lovely warm feeling and the decor was that of the typical Pizza Express chain."

Cons:

• "I found it a bit cosy....tables were very close together and there is no where to store buggies safely."
• "The restaurant was dirty."
• "Cobwebs on the lamps above the tables, lipstick on the wine glass, sticky chair etc."
• "The chairs in the restaurant were a bit dated (but still comfy)."
• "Its a bit small and cramped."
• "The restaurant itself is also lovely, clean, elegant and modern."
• "Pizza express need to keep the one short wheelchair ramp but get a longer second ramp to be safer."

Management & Staff Conduct

Pros:

• "The manager, Emma, consistently goes above and beyond to ensure customers feel valued and are looked after."
• "Annie the manager came to check how our experience was which was nice to see a manager around on the floor paying attention to customers as well."
• "Gosia manager and Nella our waitress were superb."
• "Great experience from the Manager, Emma!"
• "The waiter who happened to serve me has been polite and kind."
• "Linda and the manager are such lovely kind people. They really care and look after you."
• "Lisa who served us went the extra mile for us and made it such a pleasant experience."

Cons:

• "Rude staff."
• "The staff couldn't cope even though the place was only a quarter full."
• "The staff are grumpy, unhelpful and behave like they are doing us a favour."
• "Another lady working was incredibly rude, kept coming over to the table to feel as though we were not welcome."
• "The hostility of this place is ridiculous, the staff are rude and aggressive."
• "The waitress who served us was truly terrible."
• "Staff quite abrupt and disinterested in the customers."