Address: 5 Tavern St, Stowmarket, IP14 1PJ, United Kingdom
Phone: +441449612181
Rating: 3.5
based on 144 reviews.
Dental Care and Treatment
Pros:
"I was treated by dentist Grace McCarthy and her assistant Darcy. They were both absolutely superb and incredibly professional."
"I had a root canal done, Sameena and the nurse were amazing and made me feel calm."
"Having had my appointment today I was in and out in 20 minutes. Very professional and clean would highly recommend."
"Cheerag is an incredible dentist who talks me through any treatment I need in detail and takes the time to answer my many questions."
"I can’t rate this dental practice enough...my dentist was amazing. I came away smiling and with one filling needed lol!"
"Dr. Cheerag Raval is friendly and professional even though I'm an NHS patient and I'm very satisfied with the result."
"I've just had an emergency appointment which ended in an extraction... Payman and Milly were amazing and made me feel at ease the whole time."
"The dentist and nurse were two very nice professional people."
Cons:
"Paid to have an emergency examination done... I left the practice with absolutely no knowledge of what was causing me pain."
"I was not happy with the treatment here, had to fix it at another dentist."
"This dentist used to be good about 5 years ago. Now if it's anything but a check-up or hygiene visit they try to refer you to a very expensive private dentist."
"Treatment ok, not the best. It’s the customer service which is terrible."
"Been using Tavern Street dentist for many years... but as there are so few NHS dentists around I had little choice."
"Registered as NHS patient 2 years ago. Finally got to book the 'initial consultation' as had a painful tooth. They insisted that had to be private at £120."
"Beware, if you make an appointment that you are unable to attend on the day... you will be charged an extortionate amount without warning or prior explanation of the 'conditions of booking'."
"Where is the NO STAR button, shocking service, complete lack of care, only after your money, not your care."
Customer Service and Staff Attitude
Pros:
"Tilly and Darci who are the Receptionists in the practice couldn't have been more helpful."
"I thought the receptionists dealt with the patients in a very polite professional manner."
"I was seen for a whole 10 minutes.. Yet I left the practice with absolutely no knowledge of what was causing me pain or anything regarding any form of help?"
"I was rung up to attend an appointment as an NHS patient... but was made to wait for 40 minutes before the receptionist told me that 'there had been a mistake and they could only see me as a private patient'."
"I was abit late due to being stuck in traffic. Reception staff were rude with no understanding."
"Have spent thousands getting work done - unfortunately had to cancel appointment... just rude reception staff telling me I have to pay £400 for an appointment I can't attend."
"Both my husband and I were extremely pleased with having had a thorough examination by the Dentist. The Receptionists we're all very polite and helpful making appointments to suit us both."
"I very rarely leave reviews, but as someone who would certainly leave a negative one if I felt it was justified. I feel it's only right to leave a good one if deserved too."
Cons:
"The manager of the practice has not handled it well, instead of acknowledging the issue, she started to scream and shout at me."
"Very disappointed that my daughter was taken off the list due to a missed appointment."
"Never in all my years have I been treat like this by any other dental surgery."
"Certainly wouldn’t recommend after my experiences with them."
"AVOID they do not take well to complaints and make up lies and throw the zero tolerance policy at you with any confrontation."
"I contacted this dental practise to book my daughter in for an emergency appointment... the staff all polite."
"Just signed up for this practice and had a lovely chat with Tilly on the phone while setting up my appointment."
"My wife and I have been Denplan patients at Tavern Street... We have both had appointments with both the Dentist and the Hygienist."
Accessibility and Appointment Availability
Pros:
"An appointment was made within 24 hrs due to a cancellation."
"I was lucky enough to get an emergency appointment quickly here after my usual dental practice couldn't treat me for weeks."
"After receiving a leaflet through my door saying the practice was receiving NHS patients I sent an enquiry email which was replied to within a couple of hours."
"Having been badly let down by our current dentist surgery, we contacted Tavern Street with a view to joining their surgery."
"I recently moved from a Dental Practice which is within a stones throw from Tavern Street and I can recommend Tavern Street 110% over any other practice."
Cons:
"Was first in the queue as they advertised for nhs places - never received a response."
"I want to just say that I tried to register with this NHS dentist only got as far as filling in the form to be telephoned about a month later and be told that they wouldn’t be taking me on."
"I was struck off from their NHS service for canceling an appointment last minute due to having covid during the pandemic at time it would have been illegal for me to attend."
"So incompetent. After last weeks fiasco of waiting for an hour to register 2 children only to be told you have to that the children need to be with you to register them."
"My appointment was cancelled on the day, after I arrived at the practice."
"I would never use this dental practice. They struck off my elderly grandparents without a single word of warning."
"I was meant to be signed up the week before lockdown, but I had to go to a hospital as I had a bad pregnancy. Obviously then they stopped taking on new clients."
"Used to be a decent dentist years ago but appalling service now. Received an email 4 days ago saying I needed to book or be taken off the books as an NHS patient."