McDonald's Reviews Summary

Service

Pros:

• "Busy but served quick."
• "The service is very good for where they are located and they were helpful but also fast!"
• "The staff will always rectify their mistakes."
• "Service was quick enough given the crowd."
• "Small Mcdonalds with very fast service. Extremely impressed with the speed I received my food which was ideal as it gave me plenty of time to catch my train from St Pancras around the corner."
• "McDonald's pentonville road has one of the best and fastest service I have ever seen in any McDonald's store. They always make sure that they serve the customers within 5 minutes and that they always serve customers with a smile."
• "Clean and tidy with friendly staff, has recently started allowing the public in for takeaways only."

Cons:

• "This is the worst McDonalds I've had the misfortune to visit, service taking about 20min for your order, at which point the food was cold."
• "I ordered food by app. Was waiting there for 20 minutes to pick up order all stuff was seen as all the time with mobile in my hand."
• "The Express till was anything but Express food for customers in front of me came to the window in instalments."
• "when we got our food is was cold, there were no napkins and the caramel hot chocolate was half full with no cream."
• "Waited around 50 minutes last night for someone to actually serve us, never happened."
• "Never got my food or even just drinks in less than 30 mins."
• "Waited over 20mins for food (slow for a fast food restaurant)."

Staff

Pros:

• "Really great team who work here... salt, sugar, milk and other things you need in the left hand corner tucked away."
• "there's a lady working outside kitchen, I believe she's front of house manager or something similar, in our big order was a mistake and she personally investigate what did happend and sort the mistake straighaway."
• "The staff here are very friendly and helpful."
• "Great customer service with delicious food."
• "After such a busy morning running around, it was refreshing to have such excellent customer service that happened so naturally from start to finish."
• "I love the friendly staff who are great, regardless of how busy they are!"
• "The staff is awosome. The staff name muskan is very supportive and always smiles and so helpful."

Cons:

• "The manager is very rude."
• "Plain and simple rudeness. Awful staff with no people skills."
• "Wouldn’t bother, the RUDEST staff I’ve ever come across, order not correct."
• "The staff are rude, careless, and the line is always around the corner."
• "The staff, Paige, were exceedingly ruse, ignored the line of customers for 8 minutes, and then talked down to my sister when she went to pay."
• "The burger was burnt, (yes, really), and the staff member who served me was at best not engaged with her job, and more realistically couldn't be bothered to help."
• "not one to complain ever but came to get mcdonald’s at 9:00 pm on sunday january 7th and the staff were rude making my girlfriend and i feel uncomfortable."

Food Quality

Pros:

• "We enjoyed the perfectly salted fries, my 2yr old son ate all of his perfectly cooked nuggets."
• "I had a big Mac which is probably their best served burger!"
• "The food was TASTY AND DELICIOUS."
• "We were lucky with the fries - freshly cooked."
• "Their chicken was great. I went for the spicy mayo - thoroughly recommended. The batter was crisp, the chicken tenders and tasty."
• "The BigMac is a good sandwich and I am not surprised by its worldwide popularity."
• "The food is amazing for its price."

Cons:

• "The chips were limp and cold and the salad was not edible at all."
• "Terrible. Bunch of meals had to be replaced due to being inedible."
• "when we got our food is was cold, there were no napkins and the caramel hot chocolate was half full with no cream."
• "They put way too much ketchup, I basically order everything dry no sauces."
• "The burgers was like a frisbee and the chips must have been heated up through someones digestion system."
• "It's really bad for delivery too, always cold, always spilt drinks, always missing items."
• "Food was not fresh and rude worker. I ordered a Wrap of the day and the meat tasted off."

Location & Cleanliness

Pros:

• "Well placed beside King's Cross Station and so handy for St. Pancras too. It was clean but not many spaces downstairs."
• "McDonald's... it's a convenient place to sit down for half an hour and they also have toilets and tissues and milk."
• "It’s a decent place to grab a takeaway next to Kings Cross St Pancras Station especially if people who travel to and from those stations can eat and drink from there even if they take it onboard the trains not the London Underground."
• "Convenient after arriving @ St Pancras Kings Cross train station before catching a bus from stops across road."
• "The tables were cleared and cleaned frequently so the place looked fairly clean."
• "Had a refurbishment, much cleaner and no tables downstairs and more of a order and waiting area."
• "One of the two McD excellently located right next to the King's Cross/ St. Pancreas station. Despite the heavy footfall, the store still impressively manages to keep cleanliness to a very high level which is commendable."

Cons:

• "Dirty and somewhat down looking and atmosphere."
• "Would have given 0 stars if I could. Utter dump and ladies toilets were horrendous according to wife and daughter to the point they refused to use!"
• "Absolutely disgusting. Hygiene was terrible especially with it now being covid, should of been extra clean."
• "Overall terrible experience. Would not recommend."
• "Really poor. Standard at McDonald's have gone downhill."
• "If you sit in there is a First and second floor seating area both ok but only seem accessable by stairs."
• "This McDonald's is directly across from one of the busiest stations in London, and it's nowhere near big enough to handle the amount of people coming through."