Taco Bell Reviews Summary

Kiosk and Ordering System

Pros:

• "Customisation to veg option available for everything just remember to cross-check before payment at kiosk."
• "They have an underground sitting space so you can eat here."
• "Touchscreen ordering easy enough but not everything has a description to tell you what it is."
• "Nice clean little Taco Bell. I like the self-service ordering screens."

Cons:

• "Kiosk menu for self-ordering can take a while as only two are available."
• "Pros - food ok, service once ordered ok. Cons - digital ordering system complex meaning it takes a long time."
• "Ordered on the machine and paid. The order didn't show up in their system."
• "Very slow service. Maybe I'm used to America where Taco Bell is fast food."

Food Quality and Options

Pros:

• "Jalapeno cheese fries were served super hot and it was tastier due to melted cheese - finger-licking good."
• "Their crunchy tacos are surprisingly very good, and actually, I think it's a little better than the US version."
• "The food was actually very delicious, the fries were really seasoned well and tasty."
• "Feeling adventurous I ordered the Cheesy Double Decker Taco. It was delicious."

Cons:

• "Tacos were crispy and yet portion-wise won't suffice."
• "Only thing is the cheese sauce is just not quite what it is in the USA."
• "They literally gave me ketchup and Mayo as sauce for the tacos."
• "I wouldn't say it’s the best food as a fast-food chain it’s not bad but I feel like if there was a decision I would not choose Taco Bell."

Customer Service

Pros:

• "Great place for a fine meal. Highly recommend."
• "The Staff was extremely supportive and service was extremely good."
• "But my god is it good the £5 chalupa box is amazing value! The staff are always friendly and helpful."
• "Though very busy the food came out pretty quickly and the staff was incredibly helpful."

Cons:

• "Worst customer service experience ever! Staff members lack customer service and human decency."
• "Appalling customer service! Staff member yelled at my friend ordering her not to eat in a loud aggressive tone."
• "I love a Taco, so food is as I expected. Service horrendous. The girl did not know the menu and didn't understand my choices."
• "Staff where not overly helpful. But I got food and at a reasonable price with the app getting a free taco."

Seating and Space

Pros:

• "They have an underground sitting space so you can eat here."
• "Great Mexican style food and good non-meat options. 🙂"
• "Entrance is on street level so no steps and has automatic doors for entry."
• "Nice clean little Taco Bell. I like the self-service ordering screens."

Cons:

• "Seating area is limited and compact."
• "Not much seating inside so best for a grab and go."
• "The place is filthy. I understand it’s a small location but you could really only sit around 6 people before it starts to feel crowded."
• "The only negative was the very limited inside seating, and the owner(?) was busy on the phone talking about profits etc and taking up 2 seats."