McDonald's Reviews Summary

Service Speed

Pros:

• "The service was standard McDonalds, we used the app, however still had to go to counter to collect food."
• "We managed to order, find a Seat, and get our food within about 10 minutes."
• "This place is a vibrant hub of activity! During the summer holidays, on a gorgeous day, it's a crazy scene."
• "The food was served fresh and hot. No pre-made stuff waiting here, which means your food will taste good."

Cons:

• "Waited nearly 40 mins two Bic Mack meals, mcfullery and diet coke most of the oder was missing didn't get a reetet."
• "Waited for 30 minutes for the table service with a young child. Food never came."
• "Waited 30 minutes for the table service with a young child. Food never came."
• "The wait time was incredibly long young staff who don’t know what they are doing and are lazy."

Customer Service

Pros:

• "Food was great as normal, but TJ, the security on the door, was superb. He really helped us out."
• "The employees were incredibly transphobic and rude using very derogatory language to address us."
• "Maria was absolute star! She really changed our disappointing experience."
• "Very nice staff, chatty security guards, fast service."

Cons:

• "If I could give 0 stars I would went there today in the evening and managers were so rude."
• "Absolutely joke. Waited nearly 40 mins two Bic Mack meals, mcfullery and diet coke most of the oder was missing."
• "They say plenty space downstairs, at 8pm downstairs was already closed as the cleaner told me she 'just cleaned'."
• "The staffs are not very competent in custom order, everytime I order a customise burger I don't get what I ordered."

Food Quality

Pros:

• "Food was great as normal, but TJ, the security on the door, was superb."
• "We had burgers and fries yesterday 1/12/2023 and since that and we are both sick vomiting and with runny stomachs."
• "The food was definitely rushed. I had friends complaining before about how their food tastes unpleasant or weird."
• "Somehow this shop served me better tasting burgers than other McDonalds. Their cold drinks hit different at 2 a.m."

Cons:

• "Ordered galaxy latte, oasis (no ice) and a few other things, first of all took 20 minutes to even come out."
• "Ordered our food at around 1143. We waited until everyone we were stood with had collected their food, around 20 minutes!"
• "When I was working in Mac Donald’s we were wearing gloves to make the burger. No one was wearing gloves here."
• "Ordered chips and cheeseburger. 25 mins later no sign of order. Tried to talk to staff behind counter but they all ignored me."