McDonald's Reviews Summary

Food Quality

Pros:

• "Food was Fantastic - fresh and hot."
• "Very pleasant person taking the orders on the drive thru, very quick service and best of all it was all hot and fresh."
• "The food we settled on was good though."
• "Our food was cooked very quick but it was also very hot."
• "Food is standard McDonald's, you get what you expect."
• "Food was great though, piping hot fries and fresh chicken big Mac 👍 Definitely would go again but maybe via DT."
• "The food was built well. Some McDonald’s they’ve just thrown it together. Here they seem to take care with the food."

Cons:

• "It was so cold the cheese couldn't melt the burger sauce was the warmest part of the burger totally inedible."
• "When the food turned up it was cold we had a milkshake missing."
• "Despite being so busy that I had to wait for 20 minutes the food was absolutely STONE COLD!"
• "Our burgers and chips were lukewarm - we left most of it!"
• "The Big Tasty was missing the patty, very little sauce and the bacon was undercooked."
• "The chicken in my McChicken sandwich was so hard It hurt my gums to eat."
• "Dry fries(not fresh), not hot enough cheese bites, taste of flour instead of cheese."

Service

Pros:

• "Staff were friendly, the place was clean, they even had some fairly cool furniture including a sofa by the window that was actually quite comfy."
• "The assistant was so concerned and provided a replacement with a smile."
• "Staff were friendly, the place was clean."
• "Super customer service."
• "Never got any of my food orders wrong."
• "The staff courteous and efficient."
• "The staff here are absolutely lovely."

Cons:

• "Very poor management of this 'restaurant' during pandemic."
• "Spoke to manager but he didn't seem too concerned."
• "Manager called marina very rude no people skills should absolutely NOT be a manager!"
• "Very bad customer service."
• "Customer service is awful, the staff always have an attitude issue towards you."
• "The incompetence of the staff here never ceases to amaze me."
• "Service was very poor. Only one item in our order didn't have something wrong with it, which was the fries."

Cleanliness

Pros:

• "One of the best McDonalds in the area. Clean."
• "Lovely McDonalds with a bright and spacious atmosphere."
• "As McDonald's go, this is a good one as it is always clean."
• "World best clean McDonald. So clean. Spotless."
• "The restaurant was very clean with plenty of seating."
• "A great McDonald's built in the historic building of the Tumble Down Dick."
• "Staff in here are very lovely and always keeping the place clean."

Cons:

• "Half the restaurant was closed, the stairs was blocked so you couldn't use the toilet, downstairs toilets were locked."
• "The restaurant was filthy - chips thrown all over the entrance floor, every table upstairs was full of rubbish."
• "Most of the tables weren't clean and there was an employee sitting at the table next to us blaring loud music from their phone watching videos without earphones."
• "Was disgusted with the state of the restaurant."
• "The tablets they provide for the kids to play on are dirtier than the floors."
• "Terrible layout, no toilet facilities in kids area."
• "McDonald's are terrible, you wait up to 15 to 20 minutes for your food to come to you that is cold."

Order Accuracy

Pros:

• "Don't get me wrong the mcplant burger was nice."
• "The milkshake and McFlurry were good though."
• "You either get a mediocre meal or a really good meal from McDonald's and from this one it was really good."
• "The food always arrives very promptly directly to your table."
• "Always had good service at this restaurant and there is plenty of room in the seating areas."
• "They did a damn good job getting us our food quickly and keeping the drive through moving."
• "What really made the visit good was the lovely staff member who really made my son (and us) smile."

Cons:

• "3 times in a row my order has been incorrect."
• "Ordered food this evening and asked for no tomato and no sauce on my burger and I've come home and opened my food, which says on the top 'no tomato and no burger sauce' and there's tomato AND sauce in my burger."
• "Ordered through McDonald’s app but items were missing, can’t complain through app, can’t get hold of restaurant."
• "Quick service but missed items when items handed over."
• "My partner’s chicken and bacon Caesar wrap had no bacon in it."
• "They forgot to give us a bag of melon and 2 sides that we ordered."
• "On 2 occasions I've made an order on the my mcdonalds app from this Mcdonalds and they have missed an item out."