McDonald's Reviews Summary

Customer Service

Pros:

• "Really good service, the manager personally went round to each table to check if people were enjoying their meals."
• "The member of staff that brought our food to the table went well above what was expected."
• "Staff are lovely and friendly but sometimes not as fast at busy times but overall good."
• "Staff opened the door for us, greeted us politely, found and brought me a high chair for the nipper."
• "The staff who bought our food over was very friendly."
• "They actually did table based customer service with a person or people going round asking if everything was okay."
• "The staff came over and asked if our food was ok and if we needed any additional sauces."

Cons:

• "Disgusted with the way I was treated by the manager!"
• "The staff don’t care that the food they produce isn’t up to brand standards."
• "I was denied this and also spoken to like I was a mug!"
• "The man who was on the door was just plain rude."
• "Very very rude customer service from the woman who made my order."
• "The staff need to work on their customer service, certain members can be rude at times."
• "The manageress was rude and bad manners to her staff."

Food Quality

Pros:

• "The meal is good and this mc Donalds isn't that bust..."
• "Food order brought to the car window in under 6 minutes."
• "Food was nice as always."
• "Couldn't fault the food."
• "Food was very edible and filling ;-)"
• "Good food, fries were good (not raw or cold etc)."
• "The food was fresh and well prepared, the presentation/construction of the burgers was of a much higher standard."

Cons:

• "The burgers look to be assembled via slingshot."
• "Food was awful."
• "My friend's meal was cold after waiting to get coffee."
• "So bad I could not finish eating and gave it to the dog."
• "All fries were cold already."
• "Burger tastless and bland. No cheese or gerkins just a mushy sauce with tiny bits of shredded lettuce."
• "Cold and miserable meals plus the fries were all less than 2cm each."

Facilities & Accessibility

Pros:

• "Plenty of parking round the side."
• "Toilets were clean."
• "With a car park and disabled access."
• "Disabled parking was right next to the entrance."
• "Restuarant is clean and has toilets."
• "A good location with car parking available."
• "Toilets/tables/queuing area have been clean every time."