McDonald's Reviews Summary

Food Quality

Pros:

• "Mozzarella dips are good but mc spicy burger is very cold like a stone."
• "Food was OK with the speed of service good."
• "Usual good value McDonald's breakfast and was cooked while we waited."
• "The food wasn't the hottest which let it down, my partners small fries were undercooked and cold."
• "Despite it being Corona virus and limited menu, the food was still tasty and has the McDonald's standard."
• "On the plus side the McFlurry and milkshake were tasty."
• "The food was as hot and tasty as it should be on this occasion!"
• "Its mcdonalds, its not the worst place to eat but you can do better."

Cons:

• "The first one was dripping in cheese I then go back a 2rd time and tell them about it they say that I have plenty of onions and cheese sauce."
• "Just appalling. Staying at a hotel opposite. Went to all the drive through windows to be told to order on the app."
• "Ordered a EVM Mighty and when I got home to eat there was no bacon, so 2 slices of bacon missing."
• "This time 5 sauces. Shame McDonald's, just convinced me to try from any other competitor, and I'll never come back."
• "The person who handed the food over to us also argued that he put the chips in the bag, however they were not in there."
• "Every time you turn up here, something doesn't work. Milkshake machine not working. McFlurries not working. Coffee machine not working."
• "The worst McDonalds meal I have ever had! Can't even rate this place. No dips at all even though paid for, no milkshakes available."
• "This McDonald's has been a total nightmare. The few times we have visited we have had items missing from our order."

Service and Staff

Pros:

• "I orderd breakfast for 2 people using the McDs app and it was quick and easy. The food ordered was brought to the table very quickly."
• "Drive through was a good experience for our family. Food was good and the staff polite."
• "The staff are really polite and friendly. Always telling you to have a good day etc."
• "Staff helpful, food brought to table but toilet area soiled by member of public unable to locate staff."
• "Friendly staff and of course, as this is a new building it was very clean inside and out."

Cons:

• "Wouldn’t bother eat in or take out or delivery. Just had my 2 daughters a happy meal delivered and all they sent was the milk shakes and 2 fruit bags no happy meals."
• "Kitchen organisation is just horrendous. Many times the orders are wrong, slow or missing several items."
• "Waited 20 minutes in the drive thru to collect an online order. Then waited another 15 minutes for three pies."
• "Couldn't find the instructions for ordering to table so had to go back to ground floor to collect, a slow lift is available."
• "Terrible experience, food not delivered. When I phoned up the first time they hung up and the second they said it’s my job to get in contact with just eat."
• "Superior manager very rude and attitude when I made a complaint. Especially when I pointed out how the staff were handling food unhygienically."
• "Very poor service. The staff is always 'struggling' with something 😅 Most of the occasions I've had to wait long enough to get my coffee or the food 😅"
• "Very unfriendly management. Had two separate orders burger each by the time second order arrived first one was cold."

Order Accuracy

Pros:

• "I orderd breakfast for 2 people using the McDs app and it was quick and easy."
• "Usual good value McDonald's breakfast and was cooked while we waited."
• "Drive through was a good experience for our family. Food was good and the staff polite."

Cons:

• "Why they have option for extras in a burger when they cannot make it? a lot of time I ask extra mustard and extra pickles.. a lot of time they ignore the sticker description and make a normal one."
• "Just appalling. Staying at a hotel opposite. Went to all the drive through windows to be told to order on the app."
• "Ordered a EVM Mighty and when I got home to eat there was no bacon, so 2 slices of bacon missing."
• "This time 5 sauces. Shame McDonald's, just convinced me to try from any other competitor, and I'll never come back."
• "The person who handed the food over to us also argued that he put the chips in the bag, however they were not in there."
• "Every time you turn up here, something doesn't work. Milkshake machine not working. McFlurries not working. Coffee machine not working."
• "The worst McDonalds meal I have ever had! Can't even rate this place. No dips at all even though paid for, no milkshakes available."
• "This McDonald's has been a total nightmare. The few times we have visited we have had items missing from our order."

Cleanliness and Hygiene

Pros:

• "The place is obviously new and its all clean and spacious. There is plenty of parking and seating area."
• "Very clean. Staff very helpful. Ever since it opened the coke zero has tasted funny. Has a fruity taste?"
• "Friendly staff and of course, as this is a new building it was very clean inside and out. Saw a shift manager walking the perimeter checking for cleanliness too."
• "Clean and tidy, but then its only been open just over a month, food was ok, service was quick, has seating inside on 2 levels, lift access inside, drive through outside. just your general pop up McDonalds."

Cons:

• "Had to give 1 star just to leave a review. I came here on Saturday with my family on NEVER AGAIN!!!!! The place is an absolute disgrace bins over flowing, table weren't being wiped down."
• "Genuinely unclean, normally McDonald's is clean up a standard. But this place was left in a right mess on every table."
• "Possibly the worst McDonald’s I’ve ever visited no condiments,all the kids tablets missing, the screens were disgusting and hard to work with the amount of slime on them no receipt given and people just parking in disabled spots because they don’t want to walk."
• "On a whole it was ok but seemed like there is a shortage of staff and its not really clean especially the toilets. Its not what l expect from Mac Donalds."
• "This is the roughest McDonald's I have been to, there was a police presence going in and i thought about not going in, when I entered all that greeted me was a load of shouting from customer to manager and then the police."
• "ruined orders numerous times, they never clean the drinks machine and rarely change the syrup i think all in they have cost me about £15 worth of missed food and they always come up with excuses, even worse when ordering through uber eats."
• "Probably the best of the Hemel McDonald's however recently service has got slower and it's nowhere near as clean as it used to be and it's definitely not kept on top of, which is a shame."
• "It was better than last time but parking needs sorting people parking in the disable spaces with no blue badge McDonald's say there's nothing they can do about there is but they aren't bothered to get involved."