McDonald's Reviews Summary

Service

Pros:

• "The drive through is quick and the staff helpful and friendly."
• "The service is fast and efficient, runs like a well oiled machine."
• "Huge improvement to the last 3 or 4 times I've used this McDonalds... Friendly staff all the way through the drive thru with a smile on their face."
• "I took my grandson and his Mum there for a treat as its been 6mths since I've seen them, we got there just before it got busy, we all ordered, took our seats and waited for the staff who were very helpful and polite and delivered our food prompt."
• "There was lovely bubbly lady working floor, cleaning tables, sweeping the floor and helping those customer who's abilities didn't extent to touch screen ordering, I was very impressed, such a mundane job yet she kept on smiling."
• "Service was fairly quick, and food was hot."
• "Great service, we ordered using the system in the restaurant and added a table number which resulted in really quick service."

Cons:

• "Not even worth 1 star."
• "Just went through the drive through and was assured it was all there. Drove off and i am far away. Result: 2 drinks are wrong out of three."
• "Terrible service, so slow had to wait 10mins for an apple pie and a cheeseburger and fries and it wasn't even busy."
• "They missed an item from my order."
• "Drove into the drive through to place our order, waited over 5mins... Fast food it was not at mc Donald's what you expect."
• "Rude staff took my order, and i was told to wait at the last window where i sat waiting for over 20mins."
• "Absolutely awful. Food took 33 minutes. Delivery and drive through took priority. Staff swearing from the kitchen and acting like spoilt little bratts."

Cleanliness

Pros:

• "Free wifi working."
• "The store is really clean with a good amount of seating."
• "The cleanliness of their restaurants is commendable, maintaining high standards of hygiene to ensure a pleasant atmosphere for customers."
• "Kept in tip top condition and always clean."
• "Toilets were clean, and well maintained."
• "Visited about 20mins before closing. Staff carrying out thorough cleaning. Purchased food to take away, no queue and food nice and hot."
• "Food was hot and fresh."

Cons:

• "Inconsistency in cleanliness."
• "The toilets were also disgusting with urine all on the floors and toilet seats."
• "Litter from this branch can be found strewn across the canal path and in the canal itself."
• "Ate in. Well, outside, as tables were filthy."
• "I grabbed a breakfast at exactly 9:00am, there were three dirty tables in front of me & only two other customers at tables…as I write this at exactly 9:30, those three tables are still untouched."

Food Quality

Pros:

• "Credit to the restaurant and all the team who make it what it is."
• "Can't fault the burgers, but something has happened to McDonald's fries... the fries have changed from hot crispy salted sticks of pleasure to warm, floppy, slightly sweet tasting sticks of disappointment."
• "Food tastes the same as any other McDonalds."
• "McDonald's holds a special place in the hearts of food enthusiasts worldwide, and for good reason."
• "McDonald's Is a great place to get good quality food, fast and for a cheap price."
• "They always get the order right and the food is always like the picture."
• "I rarely review fast food chains as they're expected to be either poor or just casual service however. This specific chain is amazing, the food was provided too a very hot standard which us usually rare for restaurants like this."