Halfords - Isle of Wight (Newport) Reviews Summary

Customer Service

Pros:

• "Excellent service, acknowledge i was there, they were serving another customer at time and said they would be right back."
• "Excellent service from the team at Newport Halfords."
• "The staff were really helpful and also changed the handle bar height and seat for me on both bikes."
• "Bought a battery and had it fitted by a friendly and knowledgeable mechanic."
• "Thank you guys, a very happy customer."
• "Very Pleased with the quality and customer service. Highly Recommended for buying cycle and scooters."
• "I asked the lady on the till to help me and she was very friendly and helpful."

Cons:

• "When I got there they didn't have the booking booked on store computer. Apparently I wasn't the first person that day."
• "Despite telling them I needed the Isle of Wight store I was booked into the Welsh store in Newport and for the wrong service for my bike."
• "Had to wait at the motor parts desk for what seemed like an age before anyone came to serve/help me."
• "Went in for the 4th time trying to get my broken wing mirror glass sorted... I was misadvised and having to finally return the part that I had ordered."
• "Dreadful service this morning."
• "Manager Steve took over and was so negative about the whole Thing that I gave up and will get the dashcam fitted by someone else."
• "Couldnt even be bothered to do a simple repair on my bike... they just was not listening to me at all...absolutely uselesss!!!"

Product and Service Quality

Pros:

• "The services were completed in a timely manner and appear good quality."
• "Full service, oil flush, fuel flush, brakes sorted wheel aligned for free."
• "Excellent customer service and cheerful friendly people."
• "The team at Newport Isle of Wight were very helpful and sorted it out really quickly and professionally."
• "Simon is amazing. Such care for detail and a genuine love of helping people."
• "Amazing. They checked my tyres, all fluid levels, wipers, light etc, explained what was what and all for free."
• "Fantastic service when I took my bike in for repair... Repair was carried out quickly and professionally at a very reasonable cost."

Cons:

• "Some products over-priced and you cannot always find what you'd expect."
• "It is not printer friendly and wastes way more ink than need be, and there is no VAT number shown on it."
• "The only reason I have given this store a 1 star is because Google won't let me give them no stars."
• "abusive staff.. threatened to kick me and the people I was with out of the store for one of us not wearing a face mask."
• "Purchased 2 kids bikes. Both of which had to be returned immediately as they were not assembled correctly, which resulted in my daughter being injured!"
• "Bikes on show were put together poorly. Deflated tyres, forks back to front, v-brakes mounted to the back of the forks."
• "Horrific bike servicing, there was more harm done than good during my new bike service."

COVID-19 Safety Measures

Pros:

• "The store was adhering to the guidelines with hand sanitizers at the entrance."
• "Absolutely amazing place and guidelines in place to adhere to the circumstances of the pandemic we are going through."
• "The store still has alcohol gel dotted around and staff were wearing masks which was nice to see."
• "They have done well in making the store as safe as possible during COVID and maintained their usual excellent service."
• "Very pleased with the standards of covid ruling, very friendly professional staff, couldn't help me enough."
• "Polite staff, covid safe, hard wire fitting of my dashcam, my car was sanitised prior to returning it to me after the job was done."
• "Everything is clean, well signed and lit."

Cons:

• "Brought Bosch wipers from Isle of Wight store didn’t think much that there was sellotape on top of box... one has been bent and marked."