Group 1 Bedford BMW Reviews Summary

Customer Service

Pros:

• "Charlotte Sexton from the after sales team, is very helpful and takes her time to respond to my concerns."
• "The service receptionist kindly guided me though the express check in machine so I could sign myself in and hand over my keys in a safe manner."
• "Her communication and customer service skills were first class."
• "Dan (the Sales Manager) rang us a couple of weeks after to check-in and make sure we were happy."
• "A special thanks to Charlotte & Ash on the service department and the ladies on reception."
• "Isn't it nice to be able to praise a Main Dealer for outstanding customer service???"
• "The service is friendly and efficient."

Cons:

• "No replies to email complaints."
• "The receptionist team definitely needs some sort of customer service training."
• "I have been consistently either ignored or lied to by Barons staff."
• "Just disappointed with my experience with this dealership."
• "I will not use Barons again and will actively avoid it in the in future."
• "I am self-employed and had to cancel 1.5 days of work thanks to BMW Barons Bedford, without so much as an apology."
• "Customer service is terrible. Left waiting for about half an hour for someone to show me where the courtesy vehicle was."

Service Efficiency

Pros:

• "The whole process of booking my car in was easy and thoroughly efficient."
• "5 star experience at Barons Bedford. Car developed drive train and I couldn’t get book any appointment at my nearest BMW. All appointments were after 4 weeks. Rang Barons and got all booked very next day."
• "Quick turnaround for my car’s service."
• "Update... I received an immediate call back following this post and everything was sorted very promptly."
• "Car was ready in less than an hour and upon pick up the car was fitted with protective covers on the seats and steering wheel."
• "They rushed my car through and cleaned it."
• "The work itself was done quickly, professionally and ahead of time."

Cons:

• "It just wasn’t worth my time continuously chasing but I expected so much more from a premium brand."
• "I had to travel back twice for service as they didn't have the parts to do the work first time."
• "Letting customers book online and pushing the date forward by more than 2.5 weeks is terrible."
• "I was the one chasing them to find out when the car was to be returned to me as they did not return my calls."
• "I went to change my brake fluid yesterday and received my car back dirty."
• "Waited 5 weeks for a service and MOT appointment."
• "Barons BMW Bedford told me they would have my car for 2 hours and they would call me to keep me informed. I had to call them repeatedly after the 2 hours had expired."

Quality of Work

Pros:

• "The cost was very competitive and work carried out perfect."
• "From start to finish Karina made our experience of purchasing my new car so easy and smooth."
• "Kept me informed by sending a short video to my phone of the underneath of my car explaining as the mechanic goes along."
• "Nicola who works in sales, was an extremely patient and credible sales person."
• "Always greeted with smile and offer of a drink."
• "Plenty of social distancing measures in place including staff changing gloves and protective screens."
• "Barons were polite and accommodating."

Cons:

• "I have found that none of by back seat belt buckles are actually there."
• "Had a repair done at the end of 2022 and I kept it quiet from the public until now. Had an issue with battery drain. They have diagnosed faulty ECU which in their opinion was 100% fix. £1500 down the drain."
• "Had the car in for three days and at the end happy to return the car to me with an illegal tire, dispute all the work being signed off my my leasing company."
• "Car came back from having work done and now makes a new wining noise as it slows down."
• "No systems are really fully checked or they would know that the airbag system is fine!"
• "Customer seats not wiped down between customers."
• "SCAMMERS!!! DO NOT WASTE YOUR MONEY ON TOUCH-UP PAINT FROM BMW DEALERSHIP!!!"