Sytner Oldbury BMW Reviews Summary

Customer Service

Pros:

• "Steve in service was fantastic."
• "Without hesitation Pete's customer service is the best I have experienced when buying a car! Honest, keeps his word and always delivers on time."
• "Dan Thompson is a total professional and offered true customer service."
• "Great customer service from Reece Maynard, made sure I was aware what was going on when I took the motor in for a Service, MOT and recal check."
• "Peter and his colleagues were very accommodating and attentive during the process to the both of us. A nice team of people."
• "The staff were polite, helpful and friendly."
• "Great customer service."

Cons:

• "This salesman did not even leave his desk...absolutely shocking customer service."
• "He was very rude when he found out that we are not 100% buying the used car after the test drive."
• "Red headed lady behind counter looked at us like we had walked something in with us."
• "Servicing is an absolute joke in this place."
• "I left feeling deflated and felt like I was looked at as if I was not even good enough to step into the showroom."
• "Took my car into BMW Oldbury, poor customer is an understatement."
• "Absolutely PATHETIC customer service, specifically from Dilshan."

Efficiency and Professionalism

Pros:

• "Really quick turnaround as I needed the car for a long trip on Friday so much appreciated."
• "All parts were looked into with decent speed and efficiency."
• "Andy wright And Charlotte baker have been very helpful."
• "Consistent excellent service from Dan Morris in the Parts Department."
• "Autobahn use Sytner Oldbury for genuine BMW parts, Dan is always extra helpful."
• "Great communication, thank you for posting the part on ROYALMAIL 24 HOURS SERVICE."
• "The work was completed to a high standard within 30 minutes. The big bonus at a good price."

Cons:

• "This is joke few min ago I come back from BMW Oldbury ...I wast my time day off ...because I book appointment for change my egr and person from call center told me this happen same day ( just few hours) so I go there 30mil from.my house and I was told I had to leave the car for 2 min days .... I was alone without any sper car transport... THIS IS NOT ACCEPTABLE!!"
• "They were not committed to a sale despite my placement of a £500 deposit."
• "All in all, an ok experience but not one that had me jumping for joy."
• "Now one of the parts being replaced apparently arrived broken so I have had to rebook an appointment to have it done again."
• "Shocking service from start to finish, my car went in for a recall which was a day job. 3.5 days you had my car!!"
• "Once the sale is complete it is 0 star if possible."
• "Do NOT trust them with your car as they do not admit any fault to damages they have caused afterwards and will fob you off for months and months."

Quality of Sales Experience

Pros:

• "I have just bought an excellent used car from Sytner Oldbury."
• "Smooth transaction and very helpful staff made my first brand new car buying experience easiest."
• "We had a great experience in purchasing our new 1 series with Simon."
• "Big thanks to Jack who helped me pick out the perfect car for me and helped me throughout the whole process."
• "We bought a used Porsche Cayenne through Peter Martin at Sytner and I have to admit it has been the most pleasant experience I've had with a car dealer."
• "I bought an approved used 3 Series from Sytner Oldbury BMW and my buying experience was excellent."
• "I would definitely recommend working with Peter and Sytner Oldbury anyday!"

Cons:

• "I was sold a so-called approved used BMW that had clearly not been checked."
• "Sold us a car in July 23 BMW X1 FE17DMU. The car wasn’t properly checked and it was in a poor condition, unclean and smelt."
• "This might be the last time we ever consider buying any BMW cars."
• "I have been left feeling like if this is what all Sytner BMW sites are like I do NOT want anything to do with them."
• "All I can say, that it’s been an utterly dismal and awful experience with Sytner Oldbury, I won’t be using them again."
• "Absolute underhanded behaviour and dodgy. Avoid this place."
• "Would not recommend getting a BMW approved car from Oldbury branch as the cars they sell have quality issues with the rims."

After-Sales and Follow-Up Service

Pros:

• "Having formally complained about this, credit where credit is due, Sytner have been great in fixing the damaged bumper."
• "The sales manager Peter Martins was extremely helpful and even with the aftercare."
• "The service I received I can not fault. Irena Alili was brilliant and looked after us so well. Definitely a 10 out of 10 service!"
• "The service has always been superb."
• "The communication with Body Work Shop staff was very good from the first contact, through the work, till the collection."
• "Excellent communication throughout, no hard selling, above and beyond customer care."
• "The Sytner BMW team at Oldbury are amazing!!"

Cons:

• "Had my car in for a re-call. They valeted the car but the valeters kindly helped themselves to cash and other bits from my vehicle."
• "I have attempted to contact their team numerous times to address this issue and request a refund, but regrettably, I have not received any response or assistance."
• "I will never bring my car back to Sytner."
• "Do NOT trust them with your car as they do not admit any fault to damages they have caused afterwards and will fob you off for months and months."
• "Now 2 weeks later they have still not refunded my money, stating it is being processed."
• "When I took it in for it to be fixed, now they are saying the sales team does not agree to pay for the light and for it to be fixed."
• "Now they are asking us to pay for the fog light when the part has finally arrived end of October."