Address: Sealand Rd, Chester, CH1 4LS, United Kingdom
Phone: +441244393600
Rating: 3.7
based on 107 reviews.
Customer Service
Pros:
"The process from start to finish was professional."
"Friendly staff that looked after us, even though we said we weren't buying anything at this time."
"Salespeople and other staff have always been friendly and inviting."
"Rachel helped us with our purchase and was wonderful."
"Halliwell Jones couldn’t have been more helpful and professional."
"Organised, professional staff. Friendly greeting on arrival."
"Really impressed by the team at BMW when getting some repairs sorted recently. Excellent customer service."
Cons:
"We have never had a positive encounter."
"They were really not interested."
"VERY disappointing, I would never trust another car from you."
"Stay away from this dealer if you are value your time."
"I have been waiting for a refund for more than a month, but it has never been resolved properly."
"Wouldn't recommend getting a mobility scheme car from them."
"Oddly they wouldn’t let me test drive a car it if I didn’t want to buy it."
Sales Experience
Pros:
"Would definitely recommend BMW Chester."
"He is such a funny, patient, and lovely man!"
"Our experience with Peter Moorhouse at Halliwell Jones Chester was excellent from start to finish."
"Purchased a new vehicle over the phone and email. Very friendly courteous and efficient."
"He was the most honest, friendly, and helpful salesman we have dealt with."
"Gareth made the process seamless from start to finish and was extremely helpful throughout."
"The sales team were amazing and incredibly helpful."
Cons:
"Despite a false start with a salesman called Stephen who wasn't particularly helpful, we had a generally excellent experience here throughout the purchase of our new car."
"I was told refitting two front tyres won't be done until 4pm!"
"Purchased car last Saturday... the salesman was nice enough but did not resolve any of the issues raised."
"There was a real attitude from the salesmen which was just bizarre."
"I left the dealership angry and disappointed."
"Not recommended this dealer, ask them questions, all they did just fab me off."
"A scruffy salesman with a dirty shirt after finishing a pasty and brushing the crumbs into the floor asked if he could help."
Vehicle Quality
Pros:
"It looks awesome and drives even better than it looks!"
"The car came just as I expected."
"As you would expect from a leading BMW specialist, they have a complete range on show."
"The car is in fantastic condition and was clearly very well cared for by the previous owner and the staff at Halliwell Jones."
"Also thrilled that bmw still make parts for such an old car, too."
"I'm also so pleased with the car as well."
"I have never bought rather expensive car without having a test drive or even looking at the actual car before making decision, but Peter sent me very detailed movie and assured the quality of the car."
Cons:
"Basically too many cars in tight spaces."
"The car had two large chips on the door and still had polish all over the car, the interior was filthy with food in the seats and could not fasten seat belt in back as jammed with food."
"Having spent £60k on a brand new X5, I didn’t expect it to be delivered absolutely filthy! It was caked in mud!!"
"Very disappointed. Had damage to alloys and rear quarter when I took car for recall."
"Worst BMW dealer in the UK, ill keep it short, if you have a problem, they don,t want to help you, i recieved a phone call 3 months after my original fault only because BMW Finance told them to call me or the car would get rejected, which it has been now, the pics below with the faults they did not want to help, was told don,t worry about it unless the EML light goes off, no not having it, its a M4 competition at the end of the day and finally their customer services is absolutely shocking i dealt with a guy called BARRY worst guy on the planet and will be putting a complaint in about him in writing to head office, i wont be spoken to like that again, never ever buy a car from this dealer, you say i have not been communicating with yourselves so i will upload the call logs then, so thats not your numbers then, and you only accepted rejection yesterday as bmw fs was happy with rejection not yourselves."
"I know my car was pristine when it went in."
"This is possibly the worst dealer I have ever purchased a car from."
Facility & Showroom
Pros:
"Called in to look at the BMW Series 2, great showroom light and bright, good selection of new and used cars, friendly none pushy sales staff."
"The area of used cars is surprising and must have over a hundred to see."
"Redesigned showroom is very impressive - much more open and more cars on display."
"Called in to look at the BMW Series 2, great showroom light and bright, good selection of new and used cars."
"The showroom looks small from the road and it would be easy to drive past without looking twice, but don't."
Cons:
"Came to view a specific model, had to squeeze into it parked between 10 other cars and rushed around the whole time."
"The access from the main road is not the best and parking is limited."