Kwik Fit - Cheltenham - Tewkesbury Road Reviews Summary

Customer Service

Pros:

• "Chris and Harry were amazing from start till end."
• "Tom and his team fixed the issue, the customer was visibly delighted."
• "The staff at your branch managed to fit me in to have a look at it straight away and then repaired it for me there and then."
• "After having puncture on M5 on way back to Midlands I found this place on google and get there. They were brilliant, 2 guys on Sunday 23rd August help me out and was on my way within 30/40mins."
• "Had an issue with a tire on the way to Devon. Didn't hesitate to help straight away to get us back on our journey."
• "The guys really were excellent when I brought them a punctured tyre just before closing on a Sunday."
• "Greeted by two very sociable fellas."

Cons:

• "They were extremely rude and angry with me as I wanted to make a complaint."
• "Especially the one from the reception is extremely rude."
• "The worst staff you can get. The reception guy / manager is rude to customers for no reason at all."
• "Shambolic customer service, the face of the business is more concerned with their own worries."
• "The old guy in reception kept removing his mask and coughing then handed me my keys without sanitising his hands."
• "Very rude staff that will say rude and mean things that don't make sense, just because they want to."
• "Their attitude toward my wife was also atrocious."

Efficiency and Professionalism

Pros:

• "The service was fast and professional."
• "Excellent professional service."
• "Puncture repaired and was on my way within the hour."
• "They did it promptly even though they were short staffed."
• "Got me back on the road within the hour."
• "Called in with what we thought was a slow puncture on our motorhome. Turned out to be faulty valve. Replaced, tyres all reset to correct pressure and on our way again."
• "Amazing guys, couldn't thank them enough, had a puncture and they managed to get me a replacement tyre and fitted within minutes and I was on my way to work, saved the day!!!"

Cons:

• "I left my car all day long... they haven't had checked the car at 6 pm."
• "Had my car for over 30 hours."
• "Didn't do tracking as car was 'too dirty underneath'!"
• "I will never be using this company again - and would encourage everyone else to go elsewhere."
• "He didn't respond to my emails and my phone calls."
• "Had to wait 11.55 until someone enquired if I was alright."
• "Been here for 1h23mins now just to get 2 tyres fitted!!"

Facility and Comfort

Pros:

• "They have managed to keep the building covid safe with clear safety and hygiene stations."
• "I was really impressed by how organised and in control everything was."
• "Kwik Fit continues to be a reliable and customer-friendly brand and I love going there."
• "Comfortable place to wait with free (good) coffee/ tea/ hot chocolate."
• "Plus their centre is the only garage I know of with a nice little Play area for the kids."
• "Friendly welcome, excellent and speedy service, comfortable place to wait with free (good) coffee/ tea/ hot chocolate."
• "Always helpful was given advice on what tyres to get bit didn't feel pressured into buying top of the range and they even gave me heads on brake pads getting low brilliant service."

Cons:

• "The chairs in the Tewkesbury Road branch in Cheltenham need changing, they are really worse for wear and look disgusting."
• "Not the best service really and a bit poor for a recognised brand service station."
• "The waiting area and area outside were a bit grubby and could do with a spruce up."
• "Attitude of staff was awful waiting room was disgusting dirty."
• "Waiting room was disgusting dirty."
• "The old guy in reception kept removing his mask and coughing then handed me my keys without sanitising his hands absolutely disgusting especially since we are in a pandemic!!"
• "Waiting area a little basic with admin undertaken in the small waiting room."