Clay Cross Kawasaki Reviews Summary

Customer Service

Pros:

• "Outstanding customer service all sales people were every helpful from start to finish."
• "Fantastic friendly customer service today - SX1000 was booked in for its first service - everyone was great."
• "The staff ive met at via moto clay cross are knowledgeable and extremely helpful."
• "Jack, Simon, and Mark make a really friendly and helpful team and I have no reservations at all in recommending Clay Cross Kawasaki."
• "Always helpful, cheerful and happy to give advice on all aspects of biking."
• "Extremely satisfied with the excellent customer service offered by Clay Cross Kawasaki."
• "Great people to deal with from start to finish so I would highly recommend them."

Cons:

• "Will never deal with these people again."
• "Avoid. False advertised bikes. Wasted half my day travelling to see a bike that was advertised as one owner which was false."

Sales Experience

Pros:

• "A great sales experience."
• "Had a fantastic experience buying my new bike here thanks to Jack."
• "Faultless service from the guys at Clay Cross in every respect."
• "Highly recommend this dealer - great bike offer, no sales pressure and excellent service."
• "Jack was amazing at helping me choose the right bike for me."
• "The dealership is a nice clean, bright venue and I would recommend it to all."
• "Absolutely fantastic dealership, Jack and the team are a credit to Kawasaki."

Cons:

• "No negative comments regarding the sales experience were provided."

Staff and Mechanics

Pros:

• "Very helpful and friendly, the mechanics are spot on nothing too much trouble and extremely honest."
• "Simon in stores is full of knowledge and quite happy to help."
• "Very friendly, didn't rush me and the most helpful bike salesman ive met."
• "Both Jack and Simon make a wonderful team and I am very pleased with my new Kawasaki."
• "The professionalism, helpfulness and friendly / relaxed approach from both Jack and Simon is fantastic and they’re both excellent ambassadors for Clay Cross."
• "Mark did a top job with the techy stuff and fitted the Sat Nav perfectly..!"
• "Mark is the kind of chap who obviously takes great pride in looking after customers' bikes as if they were his own."

Cons:

• "No negative comments regarding the overall experience were provided."

Post-Sale and Aftercare

Pros:

• "The part ex price I was given was more than fair and the after sales I’ve since received has been second to none."
• "Excellent service and customer care."
• "Great communication after the sale also."
• "After care is just on another level in this dealership!"
• "Made the experience of buying my first bike quick and easy!"
• "Always welcoming even if you just drop in for a coffee, I'd go nowhere else!"
• "The staff here are incredibly knowledgeable and passionate about motorcycles."

Cons:

• "No negative comments regarding the aftercare were provided."