KH Motorcycles Reviews Summary

Customer Service

Pros:

• "Thank you Ant once again and all the team 5* customer service and would highly recommend!!"
• "The sales guys give you the freedom to browse but give also give you the perfect amount of help when you need it."
• "Good bunch of folks and I wish them all the best."
• "Really easy to trade in and buy, I was in and out with a new bike in under half an hour."
• "They delivered the bike to my door and collected my part exchange at the same time."
• "Anthony made the experience super simple and importantly to me, very brief."
• "Really good communication. They held the bike for me on a reasonable deposit while I sorted out the cash."
• "Also really responsive with a couple of follow up items."

Cons:

• "Once they have your money they really don't care about your circumstances. Rude over the phone."
• "The front brake lever went all the way back to the throttle and had loose components."
• "I recently took my MT-125 to this shop... I was ment with some of the most disgusting customer care and abuse of power."
• "I had to ask for a receipt and invoice having paid for the bike. Then, when I got home, I noticed the invoice stated payment received for a completely different bike."
• "Having had a VFR750 RC36 before I was sure of the bike but not of this one. I was very happy with the bike. The salesman was spot on and gave me a good price for my bandit 12. The only thing about the bike was missing nuts and a small fairing for the oil cooler no fault of the shop. 3 months on I’ve changed the brake lines and clutch line for steel BUT the bike as run fault free. Having clocked over 2000 miles on her since."
• "I then had to go back in two months for the service which should have been done when I collected the bike. It took four phone calls and two days just to get it booked in."
• "Really nice guys when taking your money but when something goes wrong both Antony and Richard are very arrogant and aggressive."
• "Had a great chat with nic and we agreed on a deal we were both happy with. After ridden the 130 miles to do the trade, I was pleasantly surprised at the great condition of the bike. The handover was professional and myself and the staff member noted the fuel gauge was showing half a tank, with a range of 97 miles. All good, can fuel on the way home. Sixteen miles after leaving kh motorcycles, whilst in lane 2 of a very busy dual carriageway, the bike spluttered and died."

Quality of Motorcycles

Pros:

• "Recently bought a Triumph Bobber from KH motorcycles, absolutely over the moon with it."
• "Really happy with the bike and at a great price."
• "Purchased Ducati Scrambler from them, very pleased with the bike in excellent condition with a great service history."
• "Great service on buying my beautiful new R Nine T scrambler."
• "Extremely helpful and very happy with the condition of bike and the deal KH gave me."
• "Recently purchased a 19 plate S1000R from the guys at KH Motorcycles with a part-x. Super friendly, helpful, and upfront."
• "Went for helmet & gloves for first-time rider, we were given personal attention and help/advice."
• "I first visited KH Motorcycles Sandiacre in July 2021 looking for a motorbike to pass my test on, the sales team were very helpful on selecting the appropriate bike for a beginner but also meeting the requirements of testing (engine capacity etc)."

Cons:

• "I purchased a yamaha R6 on the 3rd June 2023. ONE HOUR later the front brake failed while riding on the motorway causing a near miss."
• "Put my bike in part exchange and what they sent me had parts missing cracked fairing held together with zip ties beam adjustment knob missing and a flat battery."
• "I had a major problem with my BMW R1200Rs final drive with the drive shaft seized to the final drive."
• "Obviously a gathering point for mainly Internet Sales. Largely just a warehouse, on two floors, bikes packed closely together, not really set up for visitors to inspect them closely."
• "Bought a honda blackbird on the advert it said it was very nice condition but up on delivery of the bike I inspected the bike and the bodywork was very poor it had scratch marks allover and the exhausts had dents on them."
• "I recently took my MT-125 to this shop as it was the closest shop to me that my warranty accepts, I was told the bike was fixed after afew days and was sceptical as I told them I had an Intermittent electrical fault."
• "The bike I bought should have been serviced when I collected it which was part of the deal negotiated. It wasn't. I only realised because the oil filter was dirty. They had only done a PDI."
• "Please don't buy a bike from them, they are crooks, I just lost my £250 deposit because of their misleading add on Autotrader. Currently they are advertising Kawasaki Versys 650 for £5799 with description "in excellent condition & beautiful black paint" , in reality one side of the bike has big scratches."